Staff DevOps Engineer (Fuel iX)

Who We Are 

In collaboration with our parent company, TELUS Digital, we’ve launched Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.

Location & Flexibility 

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Vancouver, BC, Toronto, ON, OR in a Work From Anywhere (Remote, CA) capacity. 

The Opportunity 

We are seeking a Staff Engineer, DevOps to join our team at Fuel iX. This role will serve as a technical leader and subject matter expert in cloud infrastructure, focusing on architecting and implementing robust solutions across GCP and AWS platforms, with a particular emphasis on supporting our AI and machine learning capabilities.

Responsibilities

• Architect and design scalable, secure, and efficient cloud infrastructure solutions
• Drive technical decisions and establish infrastructure standards and best practices
• Provide technical leadership and mentorship through code reviews and architecture discussions
• Design and implement complex infrastructure automation solutions
• Lead critical infrastructure initiatives and proof-of-concept projects
• Collaborate with cross-functional teams to solve complex technical challenges
• Contribute to technical strategy and roadmap planning
• Research and evaluate new technologies for potential adoption
• Create and maintain technical documentation for infrastructure systems
• Design and implement infrastructure to support LLM-provider integrations
• Architect event-driven systems to support our AI-powered platform
• Optimize API management and security using tools like Apigee

Qualifications 

• Extensive, deep experience in infrastructure engineering, with significant cloud platform expertise
• Deep technical knowledge of GCP and AWS cloud platforms
• One or more relevant certifications from Google or AWS
• Expert-level experience with infrastructure-as-code (Terraform, CloudFormation)
• Strong background in automation, CI/CD, and DevOps practices
• Experience designing and implementing large-scale distributed systems
• Expertise in container orchestration (Kubernetes) and microservices architecture
• Strong understanding of security best practices and compliance requirements
• Experience with monitoring, logging, and observability tools
• Excellent problem-solving and system design skills
• Strong written and verbal communication skills
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Technical Skills

• Cloud Platforms: GCP, AWS
• Infrastructure as Code: Terraform, CloudFormation
• Containerization: Docker, Kubernetes
• CI/CD: Jenkins, GitHub Actions, or similar
• Scripting: Python, Bash, Go
• Networking: TCP/IP, DNS, Load Balancing
• Security: IAM, Network Security, Encryption
• Monitoring: Prometheus, Grafana, or similar
• API Management: Apigee (preferred)
• Event-driven Architecture: Apache Kafka, Google Pub/Sub, or AWS EventBridge
• AI/ML Infrastructure: Kubeflow, MLflow, or similar

Bonus Points 

• Experience with LLM-provider integrations (e.g., OpenAI, Google AI, Anthropic)
• Familiarity with API management platforms, particularly Apigee
• Strong background in designing and implementing event-driven architectures
• Experience with AI/ML infrastructure and MLOps

Why Fuel iX?

• Opportunity to work on cutting-edge AI and cloud technologies
• Competitive salary and benefits package
• Professional development and certification support
• Collaborative and innovative work environment
• Remote work options

Qualified candidates should submit their resume along with examples of significant infrastructure projects they've led or architected, particularly those involving AI/ML technologies, event-driven systems, or API management.

EEO Statement 

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)$118,400—$148,000 CAD