Enterprise Customer Success Manager, Higher Education

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As an Enterprise Customer Success Manager, Higher Education, you'll join the foundational team at the forefront of introducing our cutting-edge AI productivity SaaS solution to educational institutions. You'll be a strategic partner to universities, helping them harness the transformative potential of our LLM technology, Claude, guiding faculty in their university and department's AI adoption journey and driving student advocacy through hands-on workshops. Working closely with academic stakeholders, you'll help universities scale their AI usage safely and effectively, implementing change management strategies and driving toward impact for both students and faculty.

Responsibilities:

• Build and maintain strategic relationships with key university decision-makers while serving as the primary point of contact between universities and Anthropic, navigating complex academic stakeholder ecosystems including faculty, administrators, IT departments, and procurement offices.
• Design and execute change management initiatives and enablement programs that showcase impactful use cases for both faculty and students, helping them embed and deploy AI while uncovering its full range of capabilities in teaching, research, and administration.
• Monitor usage patterns and conduct regular business reviews to track success metrics, providing optimization recommendations and ensuring sustained value realization across the university ecosystem.
• Partner cross-functionally with Marketing, Sales, Education, Support, and other teams to ensure coordinated success and strengthen our value proposition for higher education.
• Act as the voice of the customer to Product and Engineering teams, gathering feedback from educational users and translating academic market needs into actionable product insights.
• Drive adoption and engagement through strategic programs that align with higher education procurement cycles and academic calendars, continuously refining best practices for customer success in the education sector.

You may be a good fit if you have:

• 5+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success
• Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders including faculty, administrators, and IT departments
• Strong project management skills with proven experience driving cross-functional initiatives and executing change management strategies across multiple customers simultaneously
• Deep understanding of higher education buying cycles, decision-making processes, and key pain points, with a track record of driving adoption across academic institutions
• Excellent communication skills with the ability to translate technical concepts for various audiences, from faculty and researchers to senior administration
• A passion for advanced AI systems and their applications in education, with a commitment to ensuring frontier AI systems are developed safely and ethically for academic use

Deadline to apply: None. Applications will be reviewed on a rolling basis. 

The expected salary range for this position is:

Annual Salary:$200,000—$240,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.