Summer 2025 - Customer Service Data Analyst Intern (Grad Student) - 90383219 - Washington, DC

**This role works onsite 4-5 days/week at our Washington DC location.**

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

POSITION SUMMARY:
The Voice of Customer team is seeking a highly motivated, creative, and analytical graduate student intern to join our team as a Custmoer Service Data Analyst Intern. The intern will assist the team in their efforts to use customer-centric data, especially survey response data, to find and recommend actionable ways to improve Amtrak customer satisfaction systemwide. The intern will contribute to ongoing innovation projects, organize and create reports from qualitative and quantitative customer data, work with cross-functional partners across the organization, and inform key thought leaders within the company.
 

ESSENTIAL FUNCTIONS:

• Use data to identify areas where Amtrak can improve the rider experience
• Help create fresh, innovative ways to show customer satisfaction through automation, new data sources, data visualization, advanced analytics, and/or statistical modeling
• Use advanced quantitative analyses including regression and customer segmentation to provide actionable recommendations to senior leadership
• Prepare reports and presentations to communicate findings and recommendations to key stakeholders
• Collaborate with cross-functional teams by providing data and insights to answer key questions related to customer satisfaction

MINIMUM QUALIFICATIONS:

• Must be actively pursuing a graduate degree in statistics, data analytics, psychology, sociology, economics, or a similar field at an accredited educational institution.
• Must have experience/knowledge of survey data analysis/data that comes from human input (i.e., survey data, consumer/customer data, attitudinal/behavioral data, psychology research experience, etc.)
• Must have experience/knowledge of advanced statistical models (i.e., regression, ANOVA, correlation, t-test, "predictive" or "causal" modeling, etc.)
• Must have a cumulative GPA of 2.8 or higher.

PREFERRED QUALIFICATIONS:

• Must have completed at least 1 year of academic graduate studies.
• Strong analytic and problem-solving skills
• Creative out-of-the-box thinking and a keen interest in using data to identify the drivers of consumer attitudes and behavior
• Strong written and verbal communication skills
• Experience with data analysis and statistical software (e.g., Python, R, SPSS, etc.) 
• Experience using regression/and or other advance statistical models
• Working knowledge of SQL and Excel 
• Working knowledge of Power BI or other visualization tools 
• Experience with cleaning, restructuring, and summarizing data 
• Proven experience managing multiple project and deadlines with various levels of priority

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

The hourly range is $17.50 per hour - $35.00 per hour. Pay is based on factors including school year, program of study, etc.  In addition, paid internships include Amtrak rail pass privileges as a part of the experience along with one (1) PTO day per academic year.
 
Summer 2025 internship program will run from May 19th - August 8, 2025. 
 

Requisition ID:163151
Posting Location(s): Washington, DC

Work Arrangement:06-Onsite 
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.