Business Intelligence and Data Analytics Manager

Company Description

About Carousell Group 

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Mudah.my

Mudah.my Sdn. Bhd is Malaysia’s largest digital platform for selling and finding almost anything - from Cars to Cameras, Properties to Pets, Mobile phones to Motorcycles, Treadmills to Textbooks, Bicycles to Beds, Guitars to Golf sets, Plants to Printers, Watches to Washing machines, Tyres to Tablets, Dresses to Drums, Shoes to Shops, Collectibles to Computers, Jobs and more – Semua Pun Mudah! Mudah.my’s mission is to democratise commerce by empowering everyone, especially individuals and budding entrepreneurs, with a platform of equal opportunity.

Job Description

1. Business Intelligence & Analytics:

• Develop and execute a BI strategy tailored to the auto, property and rest of marketplace, ensuring insights drive revenue growth and customer engagement.
• Design and implement interactive dashboards and reports for tracking marketplace performance, user behavior, and business KPIs.
• Partner with product, marketing, and sales teams to optimize pricing, inventory, and customer acquisition strategies through data insights.

2. Data Engineering & Architecture:

• Design, build, and maintain ETL/ELT pipelines to collect, process, and integrate data from diverse sources, including website/app activity, customer transactions, and third-party APIs.
• Develop and optimize data models to support analytics and reporting, ensuring scalability and performance.
• Maintain data warehouses/lakes (Snowflake, BigQuery) to store and analyze large volumes of structured and unstructured data.
• Work with cloud-based services (GCP) to manage real-time streaming data from user interactions, ads, and marketplace transactions.

3. Data Governance & Quality:

• Ensure data accuracy, consistency, and security, complying with regulatory requirements and best practices.
• Establish monitoring and alerting mechanisms to detect anomalies in marketplace performance (e.g., listing trends, fraud detection, pricing anomalies).
• Implement data governance frameworks to maintain a single source of truth for business reporting.

4. Collaboration & Leadership:

• Lead a team of BI analysts and collaborate with data engineering, providing mentorship and technical guidance.
• Collaborate with cross-functional teams within Mudah(engineering, product, marketing, finance) to translate business needs into data-driven solutions.
• Drive automation in reporting processes, reducing manual effort and increasing efficiency.

Qualifications

• BI Tools: Strong experience with Looker, Power BI, Tableau and reporting.

• SQL & Data Modeling: Expertise in writing complex SQL queries and designing data models for analytics.

• ETL/ELT Pipelines: Hands-on experience with tools like Apache Airflow, DBT, or Informatica.

• Cloud Data Services: Familiarity GCP (BigQuery, Dataflow)

• Programming: Proficiency in Python or Scala for data processing and automation.

• Big Data & Real-Time Analytics: Knowledge of Spark, Kafka, or similar technologies is a plus.

• Marketplace Analytics: Experience in e-commerce analytics, including A/B testing, user segmentation, and behavioral insights.

Additional Information

We are looking for a BI and Data Analytics Manager with understanding data Engineering expertise to drive data strategy and analytics for Mudah.my, we are a specialised e-commerce marketplace. This role will be pivotal in designing, maintaining and ensuring high-quality reporting, and enabling data-driven decision-making to enhance customer experience, operational efficiency, and business growth.

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