Lead Software Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Build indepth expertise on the 247 systems of MAP that support our merchants
  Support issues within SLAs for established issue priorities fix issuesbugs
  Collaborate with the development and product team to improve the overall development process
  Build and test nextgeneration monitoring tools to reduce meantimetodetect issues
  Automate production support activities to enhance efficiency and productivity
  Participate in postrelease monitoring and validation Collaborate with the DEV team to ensure no release issues occur in PROD
  Create application and infrastructure performance plansmodels for a highly scalable lowlatency highlyavailable and highthroughput payment processing system
  Monitor application performance optimize performance bottlenecks and usage to create an application capacity model
  Contribute to capacity planning and disaster recovery exercises
  Support in triaging and troubleshooting of performance degradation incidents in the production environment
  Required Skills
  Handson experience in UnixLinux OS environments operating system internals file systems diskstorage and networking protocols System internals
  Working knowledge with VMs and Containers
  Expert knowledge and strong experience using tools such as LoadrunnerJmeter
  Understanding of APM solutions like Appdynamics Dynatrace OPNET etc
  Coding Knowledge in programming languages like JavaPython and scripting languages
  Should have experience in defining Performance Strategy and reporting performance baselines
  Ability to work independently and be a team player
  Professional work experience in highly scalable web services
  Exposure to containerized microservices architecture and stacks
  Preferred Skills
  Understanding of Disaster Recovery methodologies
  Experience working with Agile teams
  Knowledge of monitoring tools like SplunkKeynoteGraphana
  A Bachelors degree in Computer Science or Engineering a Masters degree is a plus
  Experience working in pastpaced 247 environments
  This role has oncall responsibilities Excellent oral and written communication skills are a must

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Visa is not offering relocation assistance for this role.

Qualifications

Basic Qualifications:
10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications:
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Excellent Python programming skills for automation requirement for repetitive dev-ops tasks
Person will be responsible to perform SRE and Engineering activities Payment platforms
Understanding of Linux, networking, CPU, memory and storage.
Knowledge on Java and Python is good to have.
Excellent interpersonal, verbal, and written communication skills.
Cross-team teamwork, build and maintain relationships with the customer teams, the user community, architects, and engineering teams, jointly work on key deliverables ensuring production scalability and stability
Effective Root cause analysis of major production incidents and developing learning documentation .
Plan and perform capacity expansion and upgrades in timely manner avoiding any scaling issues and bugs.
Automation of repetitive tasks to reduce manual effort and avoid Human errors.
Tune alerting and setup observability to proactively identify the issues and performance problems.
Work closely with L-3 teams in reviewing new use cases, cluster hardening techniques for building a robust and reliable platforms.
leverage Devops tools, disciplines( Incident, problem and change management) and standards in day to operations.
Core Skills (Some combination of:)
3+ years of experience with modern middleware technologies. These might include (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
Understanding of Linux/Unix systems, networking, cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and infrastructure-as-code tools (Terraform, Ansible).
Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin).
Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar.
Technical Areas You'll Grow In:
Cloud & System Architecture: Design scalable, resilient systems across hybrid cloud platforms (AWS, GCP, Azure)
AI/ML Operations: Support and optimize ML model deployment pipelines and monitoring systems
Observability & Performance: Master advanced monitoring, tracing, and performance optimization techniques
Automation & Intelligence: Build smart alerting systems and automated remediation workflows
Distributed Systems: Design and maintain globally distributed payment processing systems

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 178,400.00 to 258,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is not offering relocation assistance for this role.