Customer Data Insight Analyst

We are seeking a Customer Data Insights Analyst for an 8-month secondment opportunity. Enhance business value by identifying and communicating new customer insights derived from Western Power’s data and research.

Your Role in Action  

• Produce highly engaging written reports and visual aids (e.g. interactive dashboards, PowerPoint slide packs) that effectively communicate and deliver actionable insights to the internal stakeholders
• Generate customer insights and business intelligence through sourcing of data and use of relevant business intelligence tools. Synthesize business intelligence and trend data to support recommendations for action.
• Applies complex statistical and / or data visualization techniques.
• Support the review, analysis and provision of insights into Western Power data that adds value and meets requirements of stakeholders.
• Proactively create and maintain constructive relationships with internal and external stakeholders.
• Maintain processes and frameworks to ensure data integrity, consistency of presentation, and all reporting deadlines are met.
• As part of a cross functional working community, deliver tailored outcomes for internal stakeholders by providing an authentic, positive and ‘can do’ approach, with a bigger picture perspective.
• Manage business expectations in a highly engaging manner, delivering data analysis and insights with a clear and simple style of communication to drive significant business value.
• Generate standard or custom insight reports for review by relevant stakeholders.
• Performing statistical and numerical analysis to inform decision making.
• Ability to synthesise cross functional analysis and build bigger picture insights and actions for Executive and Senior Leadership audiences.

What Makes You a Great Fit 

• Solid experience of at least 5 years in research and intelligence gathering (including technical and professional knowledge of research methodologies) and preparation of recommendations and reports
• Experience in dealing with large volumes of data and managing demanding customer and interested stakeholders.
• Organisation and time management abilities to manage several priorities.
• Proficiency in MS Office applications Word, Excel
• Solid verbal and written communication skills and ability to collate information from various sources to produce clear and concise information for specific audiences.
• Results oriented with proven experience in partnering with customers and stakeholders.
• Project management skills.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. 

Applications close on 7 March 2025

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)