(USA) Manager, Business Analysis And Insights

Position Summary...

What you'll do...

What the Team Does:

This role sits within the Fraud Strategy team, where you will play a key role in managing chargebacks, data reconciliation, and financial analysis. In addition, you’ll be collaborating with multiple business, tech, and product teams to ensure success, reduce losses, and build a sustainable fraud prevention program.

We are seeking a highly skilled and experienced Data Analyst and Chargeback Manager to join our team. The Data Analyst and Chargeback Manager will be responsible for leveraging their analytical expertise and data management knowledge to drive cross-functional initiatives. They will be responsible for data mining, executing queries in SQL, and providing insights into chargebacks. The ideal candidate should have a strong background in data analysis, possess excellent analytical and communication skills, and be able to work effectively across multiple time zones.

You’ll Make an Impact By:

Data Analysis and Reporting:

• Develop reporting deliverables, create ad hoc analyses, and provide insights to support business planning.

• Address strategic questions facing the business and collaborate with leaders to plan and implement solutions.

• Identify trends and patterns in chargeback data to suggest preventive measures and improve processes.

Special Projects and In-depth Analysis:

• Act as the primary point of contact for chargeback management, offering insights into metric movements and trends.

• Support decision-making by developing analytic capabilities, analyzing trends, and identifying root causes.

• Lead and conduct ad hoc analyses to identify the root causes of chargeback trends and implement improvements.

Subject Matter Expertise:

• Act as a subject matter expert on technical questions around chargebacks and data reconciliation.

• Advise cross-functional partners on data management risks and best practices.

You Will Bring:

• Advanced SQL experience, preferably in Google Cloud Platform (GCP) and Oracle databases (or any database experience with a willingness to learn new databases).

• Proficiency in Python, Tableau Prep, Dataiku, and Excel (with Macros) for data preparation.

• Experience with data visualization tools, preferably Tableau (Power BI or Looker experience is also acceptable with a willingness to learn new tools).

• Strong analytical, data mining, data preparation, and data visualization skills.

• Utilize advanced analytics and data management expertise to identify and mitigate potential risks.

• Execute complex queries in SQL to extract and analyze data for chargeback management.

• Perform data mining to identify trends, patterns, and potential areas of concern.

• Collaborate with cross-functional teams, including Product, Tech, and Business, to drive initiatives and implement data management strategies.

• Provide insights and recommendations to senior management and stakeholders.

• React quickly to urgent requests and work with shorter deadlines to address data-related queries and concerns.

You’ll Sweep Us Off Our Feet If:

• You have 5-6 years of experience in data analysis or a related role.

• Strong knowledge of data management principles and practices.

• Proficiency in executing queries using SQL.

• Experience with data mining and analysis techniques.

• Strong analytical mindset with the ability to interpret complex data and draw actionable insights.

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.

• Flexibility to work across multiple time zones and meet urgent deadlines.

• E-commerce background is preferred.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

About Walmart General/Not Function Specific

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Future Ways of Working

Our company's success can be attributed to our employees. While technology has allowed us to be effective while working remotely, there is no substitute for being in the office together; it helps to shape our culture, collaborate, innovate, build relationships, and move more quickly. We strive to provide flexibility in order to promote a healthy work-life balance but recognize that in-person interactions are important to our culture and shared success. We'll meet in person on a regular and purposeful basis.

Benefits & Perks 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are 

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years’ experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business, Analytics, or related field, Project Management Certification, Six Sigma certification, Statistical Programming Language

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America