Data Driven | Data Architect

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

• Leading and coordinating initiatives to manage the resolution of critical issues that affect the
performance and availability of our IT services and systems.
• Acting as a bridge between different service teams, providers, and business units, facilitating
communication and collaboration to ensure timely and effective solutions.
• Monitoring and reporting on the progress and outcomes of initiatives, providing feedback and
recommendations for improvement of the different DEM onboarded services.
• Performing ongoing thorough analysis of issues and pain points, leveraging data to gain insights on
correlations, root causes, and impacts.
• Analyzing day-to-day data to identify patterns that can prevent end-user issues, aiming to become
proactive IT.
• Collaborating with service teams and automation tooling experts to drive efforts that enhance service
quality through automation initiatives like proactive alerts, anomaly detection, and resolution.
• Collecting, understanding, and utilizing data to improve the user experience.
• Overseeing and managing all day-to-day IT operations and applications of IT systems within the
onboarded DEM services.
• Leveraging data into actionable insights for automation.
• Creating reports in Power BI and other data tools.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related fields.
• At least 3 to 4 years of proven working experience with digital experience management tools and as a data architect in the information technology sector (experience in the digital workplace area is a plus).
• Knowledge of IT infrastructure and applications, especially Windows device management.
• Experience in designing, implementing, providing, and optimizing IT services.
• Strong presentation and communication skills.
• Excellent problem-solving and critical thinking skills.
• Ability to demonstrate commitment to developing, driving, and managing services in a fast-paced environment.
• Excellent written and verbal communication skills, with medium-high English language proficiency (speaking, reading, and writing), and the ability to present complex issues to multi-level audiences of stakeholders.
• Passion for technology and strong execution strengths.
• Entrepreneurial spirit and growth mindset.
• Strong focus on end-users and end-to-end responsibility. Knowledge of IT infrastructure and applications, especially Windows device management.
• Experience in designing, implementing, providing, and optimizing IT services.
• Strong presentation and communication skills.
• Excellent problem-solving and critical thinking skills.
• Ability to demonstrate commitment to developing, driving, and managing services in a fast-paced environment.
• Excellent written and verbal communication skills, with medium-high English language proficiency (speaking, reading, and writing), and the ability to present complex issues to multi-level audiences of stakeholders.
• Passion for technology and strong execution strengths.
• Entrepreneurial spirit and growth mindset.
• Strong focus on end-users and end-to-end responsibility.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.