Data Integrity Specialist

Job Purpose

Responsible for data verification and data intake for Renewals and Recordals 

About IP Solutions 

RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.

We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

For further information, please visit: RWS IP Solutions

Job Overview

Main Duties & Responsibilities

• Manage, coordinate and process intake of new IP portfolios.
• Create new customer accounts.
• Identify and resolve data discrepancies by adhering to established guidelines.
• Prepare data discrepancies reports and resolve data discrepancies in agreement with customer’s approval.
• Prepare docketing reports as part of business-take on or as per ad hoc requests.
• Close collaboration with Servicing Team to ensure data onboarding for new customers adheres to project timeline.
• Process incoming updates related to established IP portfolios in a timely manner.
• Ensure data consistency by performing routine data cleansing activities.
• Daily handling of customer communications and requests.
• Participate in customer calls if needed.
• Ensure the highest level of care when working with customer data.
• Liaise with customers and colleagues in a professional manner.
• If required, train team members and provide assistance as needed to ensure work is completed timely and accurately.
• Responsible for any other duties and occasional project assigned.
• Ensure compliance with policies and procedures and take immediate action by reporting to your supervisor where risk is identified.

Key Deliverables

• Timely delivery of all communications and projects to customers and internal team members.
• Manage high volumes of data intake for multiple customer accounts.
• Responsible for data quality within patent portfolios.
• Understanding of task-tracking and urgency.
• Ability to master internal operating system and platforms.

Experience & Skills

• A minimum of four (4) years within the IP industry required, subject matter expert on data integrity or similar activities maintaining data quality throughout the patent lifecycle.
• Strong understanding of patent law and procedures, with focus on IP renewal regulations.
• Strong knowledge of patent data bases and search platforms.
• Expertise in data analysis, attention to detail and ability to identify patterns and errors in complex data sets.
• Exceptional problem-solving skills.
• Strong verbal and written communication as well as interpersonal skills.
• Strong project management skills desired with proficiency in time management, planning and organising.
• Attention to detail and analytical thinker.
• Capable of working both with and without supervision, individually and as part of a team.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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