Sr. Software Engineer AI/ML

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Conversational AI group are seeking a Senior Software Engineer to join the team and drive the development of cutting-edge conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 8,000 organizations in 100+ countries). In this role, you will design, build, and optimize AI-driven systems that interact intelligently and autonomously with users and other systems. You will collaborate closely with AI/ML engineers, UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.  

This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we’d love to hear from you. 

What You Will Do: 

• Design, develop, and maintain agentic AI systems that power conversational interfaces. 

• Architect and optimize large-scale AI pipelines for real-time and asynchronous interactions. 

• Develop high-performance, scalable, and reliable backend systems to support AI-driven applications. 

• Collaborate with AI researchers, data scientists, and product teams to translate cutting-edge research into production-grade solutions. 

• Build and integrate LLM-powered agents capable of multi-turn reasoning, decision-making, and task execution. 

• Implement best practices for scalability, security, and reliability in AI-driven applications. 

• Develop and maintain APIs and microservices for AI-powered applications as part of our wider platform. 

• Write efficient, maintainable, and well-documented code and tests. 

• Conduct code reviews and mentor junior engineers to maintain high development standards. 

• Learn about enhancing conversational models through fine-tuning, reinforcement learning, and prompt engineering. 

• Learn about the latest advancements in conversational AI, agentic AI, and NLP. 

What We're Looking For: 

• Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. 

• 4+ years of professional software development experience.

• Strong proficiency in Python.

• Expertise in software engineering principles, system architecture, and distributed computing. 

• Proficiency in building and maintaining highly available and scalable APIs and microservices. 

• Experience deploying and scaling using cloud platforms (AWS, GCP, or Azure). 

• Strong knowledge of database systems (SQL and NoSQL) and caching strategies. 

• Strong problem-solving skills and ability to work in a fast-paced, collaborative environment. 

Desirable Experience or an Interest in Learning: 

• Hands on experience with AI/ML systems. 

• Experience of developing REST API’s using frameworks such as FastAPI, Spring Boot, or Flask-RESTX. 

• Experience with real-time AI-driven applications (e.g., chatbots, voice assistants, AI copilots). 

• Hands-on experience with LLMs (e.g., GPT, Claude, Mistral), fine-tuning, and prompt engineering. 

• Experience with AI agent frameworks (e.g., Bedrock, LangChain, AutoGPT, OpenAI Function Calling). 

• Experience with multi-agent systems and autonomous reasoning frameworks. 

• Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS) for embedding-based retrieval. 

• Contributions to open-source AI projects, research publications, or patents in AI/ML. 

If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software engineering skills, we encourage you to apply and be part of our team! 

Our Benefits:

• Flexible work schedules and work from home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

#LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.