Sr. Data Operations Engineer

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

**This position is office-centric **

Responsible for the end-to-end management of compromised data/privacy incidents, ensuring incidents are assessed, escalated, remediated, and documented in alignment with regulatory and internal governance standards. This role requires strong incident response expertise, process improvement capabilities, and cross-functional collaboration to drive consistency and efficiency in incident management across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Lead the end-to-end management of compromised data/privacy incidents from confirmation through closure, ensuring timely resolution and alignment with regulatory and risk management requirements

2. Triage, assess and prioritize incidents based on impact and urgency, escalating critical events, as needed

3. Coordinate with cross-functional teams (cybersecurity, Privacy, Legal, compliance, Tech, and Business Units) to ensure incidents are addressed efficiently

4. Ensure regulatory reporting obligations are met, including disclosure to regulatory agencies, customers, and internal stakeholders as required

5. Serve as primary point of contact for incident response regarding compromised data incidents, ensuring all stakeholders are informed and engaged throughout the resolution process

6. Facilitate post-incident reviews, to identify root causes, lessons learned, and future prevention strategies

7. Document incident response procedures to ensure alignment with best practices and internal policies

8. Develop and refine playbooks for compromised data and privacy incident management

9. Partner with stakeholders to identify and communicate opportunities for process improvements, driving efficiency, automation, and consistency in incident handling

10. Collaborate with process owners to implement enhancements that reduce response times, standardize response processes, and mitigate risks

11. Ensure all incident processes align with industry frameworks and regulatory requirements (e.g., NYDFS, SEC, FINDRA, GLBA, CCPA, etc.)

12. Maintain a strong understanding of financial services regulatory expectations, ensuring compliance with all relevant reporting and documentation requirements

13. Engage with stakeholders across the bank to ensure a target-state vision for data compromise/privacy incident response is deployed

14. Analyze available data and find the root cause of the problem.

15. Develop technical solutions by providing problem analysis and resolution in a timely manner and explain and interpret complex, difficult, or sensitive information. Provides users with progress updates.

16. Take a new perspective on existing solutions to solve problems of the highest complexity and exercise judgment based on the analysis of multiple sources of information and make recommendations.

17. Mentor less experienced teammates to build technical/process expertise.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and 6 years of experience in development or support or an equivalent combination of education and work experience.
2. Specialized knowledge of data technologies (ETL, Data warehouse, Databases, SAS and other Analytics tools).
3. Strong analytical and critical thinking capabilities and ability to multi-task and work well under pressure.
4. Deep knowledge of ITIL process.

Preferred Qualifications:

1. Master's degree and 8 years of experience or an equivalent combination of education and work experience.

2. Proven experience running incident response processes from start to finish, including process design and continuous improvement initiatives.

3. Strong understanding of regulator and compliance frameworks related to data privacy, cybersecurity, and financial services

4. Experience working with stakeholders at all levels to ensure alignment on incident response strategy and execution.

5. Excellent documentation and process development skills, ensuring clear and accurate reflection of business workflows.

6. Strong analytical, problem-solving, and communication skills, with the ability to work under pressure during critical incidents.

7. Experience with incident management tools (e.g., ServiceNow, Archer, XSOAR)

8. Relevant IAPP Certifications

9. Prior experience in regulatory-driven environments, such as banking, insurance, or investment firms

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law   Pay Transparency Nondiscrimination Provision   E-Verify