Senior IT Client Platform Engineer

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About the role

Our Client Platform Engineering team is responsible for the lifecycle and security of corporate endpoints. We support macOS, Windows, Chrome OS, iOS, and Android platforms. You will work cross-functionally to develop the best endpoint experience for Faire employees while providing world-class support as an escalation liaison for the IT Operations team. We care about good engineering practices that are secure, tested, and easy to maintain that can scale to thousands of users. 

What you'll do:

• Design, build, and maintain automations across our endpoint management tech stack
• Stay up-to-date on all things Apple and Windows operating systems
• Work closely with partner teams to design the best employee endpoint experience 
• Have a keen eye for security best practices running a growing, mixed fleet of global endpoints
• Experience developing and deploying device trust
• Knowledge of EDR best practices and triage
• Exceptional customer service skills as you will be a point of escalation for the IT Operations team
• Document, teach, communicate, and reinforce procedures and best practices for the IT Team and offer technical mentorship and troubleshooting assistance to junior team members

Qualifications:

• 5+ years managing a large distributed fleet of macOS and Windows devices
• Experience with an enterprise MDM such as Workspace ONE, Jamf, or Fleet
• Proficiency in a shell (bash/zsh) and a scripting language (Ruby, Python, Golang)
• Experience managing endpoints or servers at scale using code-based configuration management such as Chef, Ansible, Puppet, or SaltStack
• Good understanding of Zero Trust or Beyond Corp concepts
• Comfortable with complex projects and able to build proof of concepts quickly
• Understands the importance of security, compliance, and privacy when working with personal data

Salary Range

California: the pay range for this role is $160,500 to $220,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 weeks per year.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)