Support Statistician / Analyst

About the job. 

Support Statistician / Analyst

As a Support Statistician / Analyst you will be responsible for supporting the Network Analysis & Statistics team to produce high-quality analytical outputs. This helps us provide the evidence for people within National Highways to make informed decisions.

You will be involved in the production of regular reports detailing the performance of our road network; you will contribute to bespoke pieces of analysis on traffic flows and delays, road user safety and customer satisfaction; and provide administrative support to the team. As part of the Network Analysis & Statistics team, you will develop the knowledge, skills and competence to follow an analytical career in National Highways, with the purpose of progressing into a specialist role.

Location: Birmingham, Exeter, Guildford or Manchester. Occasional travel to other National Highways locations and key external stakeholder offices will be required 

• Supporting the production of regular reports showing patterns and trends in performance indicators, including developing tools and dashboards to make processes more efficient.
• Participating in analytical and statistical projects supporting business areas such as customer satisfaction, road user safety performance, and delay performance. This will include querying datasets, applying analytical and statistical methods to data, and designing effective data visualisations.
• Coordinating and responding to data and information requests (eg parliamentary questions, freedom of information requests, customer inquiries) within the agreed timescales.
• Supporting the development of resources, such as training guides and data dictionaries, to enable high-quality use of data across the business.
• Providing administrative support, as appropriate, for projects across the team.

About you.

• Able to demonstrate a strong numerical competence and an understanding of statistical and analytical techniques.
• Knowledge of analytical and statistical computing tools, data query languages or mapping software for interrogating large data sets eg SQL, R, Python, PowerBI, ArcMap or similar.
• Able to communicate analytical results effectively.
• Experience of working to tight deadlines without compromising on quality.
• Work experience in a similar analytical role, or relevant qualification in a numerical discipline (e.g. level 4 apprenticeship; undergraduate degree)

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable

journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Customer, Strategy, and Communications directorate is essential to National Highways. We guide the direction of the strategic road network, helping the company deliver economic and social benefits by meeting the needs of our customers, clients, and fulfilling regulatory requirements. As the central hub within National Highways, we provide the corporate strategic planning function for the organisation.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally 

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