Senior Manager, HR Shared Services

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Job Title: Senior Manager, HR Shared Service

Location: India (Remote/Hybrid/In-office)
 

About the Role

We are seeking a highly skilled Senior Manager, People Analytics to lead our India-based HR shared service team, supporting stakeholders across the U.S. and Europe. This role is pivotal in driving the HR digital strategy to support data-driven decision-making, development of learning content and delivering actionable workforce insights. The Senior Manager will lead a team of analysts and data professionals, ensuring high-quality analytics solutions that enhance workforce planning, talent management, and overall organizational effectiveness.

Key Responsibilities

Leadership & Strategy

• Lead and mentor a team of professionals based in India, fostering a high-performance, data-driven culture.
• Align team efforts with the broader U.S. & Europe People Analytics strategy, ensuring seamless support for business leaders and HR stakeholders.
• Drive the adoption of advanced analytics methodologies, including predictive analytics, machine learning, and automation (RPA), to enhance decision-making.
• Maintain data governance frameworks to ensure data integrity and security.
• Enforce data management policies and procedures to support accurate and reliable HR data.
• Partner with global HR and business leaders to translate complex workforce data into strategic insights.
• Oversee the creation and management of a learning and development "learning center" to provide comprehensive training content for the organization.
• Establish Service Level Agreements (SLAs) to ensure timely and efficient delivery of HR services.
• Define and implement skills and competency frameworks to guide team development and performance.
• Develop and execute recruiting procedures to attract and retain top talent for the HR shared service team (e.g., assessments)

Analytics & Insights

• Oversee the development and implementation of dashboards, reports, and predictive models to analyze workforce trends, including attrition, engagement, DEI, hiring, and performance.
• Provide in-depth analyses on key HR metrics, employee surveys, and workforce planning to support data-driven decisions.
• Understand the importance of identifying patterns and trends in employee data, offering recommendations for talent strategy, workforce planning, and operational efficiency.
• Drive automation of reporting processes to enhance efficiency and scalability.

Stakeholder Engagement

• Act as a key liaison between the India team and U.S. & Europe-based HR, IT and business stakeholders, ensuring alignment on priorities.
• Present team insights to senior leaders in the U.S. & Europe, translating team data into compelling narratives that showcase success.
• Partner with HR, IT, and business intelligence teams to ensure seamless data integration, data management and data governance.

Data Governance & Technology

• Ensure data accuracy, security, and compliance with global HR policies and regional regulations (e.g., GDPR).
• Leverage HRIS, BI tools (e.g., Tableau, Power BI, Looker), and statistical tools (e.g., Python, R, SQL) to enhance analytics capabilities.
• Champion best practices in data visualization, storytelling, and self-service analytics.

Learning Center

• Buildout an AI-focused and enabled learning center of excellence that:
  • Builds an internal Generative AI tool for use by its employees and leaders feeding off of internal documentation and content
  • Develops courseware and deliverables using AI-enabled tools to speed time to market and reduces vendor costs
• Analyze, design, develop and implement training programs that align with organizational goals and enhance employee performance.
• Evaluate the effectiveness of training programs (Kirkpatrick’s 4 levels) and make necessary adjustments to improve outcomes.
• Work closely with subject matter experts to develop relevant and engaging training materials.
• Serves as primary points of contact on learning initiatives, leveraging project management plans and status reporting to apprise stakeholders of progress.
• Ensure the learning center provides accessible and up-to-date resources for employees at all levels.
• Promote a culture of continuous learning and professional development within the organization.

Qualifications

• Bachelor's degree in either: Human Resources, Business Administration, Data Analytics, or a related field.
• Over 5 years’ experience as a people leader
• Proven experience in a senior HR analytics role, preferably in a shared service environment.
• Strong leadership skills with the ability to manage and develop a team.
• Excellent analytical and problem-solving abilities.
• Proficiency in HR analytics tools and software.
• Strong communication and interpersonal skills.

Ability to work effectively with stakeholders across different regions and cultures

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