Data Analyst

The Sharpr division of Dynata is seeking a full-time Data Analyst who is responsible for supporting the CX function in managing client content, running analytics, and ensuring quality control across client hubs. If you are curious, meticulous, and adept at organization, research, and decision-making, this could be the role for you.   

This role focuses on supporting clients to ensure a clean data environment and identify emerging trends, staying on top of existing consumer and market information relevant to their business, industry, or vertical. A successful Data Analyst understands the implications of providing and sharing relevant and timely information to clients to influence business strategy and decision making. This role will work closely with the Customer Support team to ensure content objectives are met and business value is realized.  

Duties and Responsibilities  

• Support overall client relationship through expert content curation and management 

• Produce regular client communications delivering topline insights  

• Analyze client platform usage and pull together reports that highlight usage over time 

• Responsible for content automation projects, adjusting based on client needs  

• Establish baseline metrics for successful content management  

• Keep client content universes clean; monitor and adjust content volume based on client needs  

• Run and manage data migration projects  

• Partner with sales and customer support team when needed  

• Conduct quality checks on the content  

• Find innovative ways to automate and manage content  

Qualifications  

• Bachelor’s Degree or greater  

• 1+ years of experience at a SaaS company, agency, or equivalent 

• Natural curiosity to learn and curate interesting and insightful content  

• Strong attention to detail in order to pinpoint client research needs and filter out tertiary information  

• Innovative mindset to discover content management strategies and streamline/scale solutions appropriately  

• Excellent analytical/problem-solving skills with a history of driving impact within an organization  

• Organized and capable of highly effective time management in an entrepreneurial environment  

• Detail-oriented with an ability to prioritize and meet aggressive goals  

• Flexibility to deal with client and internal challenges as they arise and the ability to develop and implement strategies to overcome these challenges  

• Ability to work cross-functionally across sales, development team, and customer support to deliver results  

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sex/Sexual Orientation/Gender Identity or Expression/Race/Color/National Origin/Age/Religion/Genetic Information/Marital Status/Height/Weight or any other legally protected category defined by applicable federal state or local laws and ordinances, so as to further the principles of equal employment opportunity.

The base salary range for this position in is $47K-$55K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.