Data Analyst - Product Analytics

Summary

If you’re an experienced data analyst who is ready to be embedded in large-scale, high-impact analytics projects this is the right opportunity for you.

Thomson Reuters is seeking a Data Analyst, Product Analytics to support our Customer Success programs. This analyst is responsible for developing and applying a data-driven understanding of how customers use TR products, with a specific focus on helping customers maximize the value they receive. The analyst will need to learn how TR products create value for our customers, set up our analytics solutions to measure product usage, then collaborate with customer-facing teams to conduct analysis, identifying opportunities for our customers to adopt and engage with our products.

This role is part of TR’s Product Analytics Excellence (PAE) team, which is part of the broader Product Analytics team, a group of 30+ Analysts using data to influence Thomson Reuters product decisions, with a strong culture of learning and collaboration. PAE specializes in analytics projects spanning multiple product areas, such as the project mentioned above, or implementing machine learning based usage forecasting to inform decisions around product enhancements or support.

About the Role :

As a Data Analyst, Product Analytics, you will:

• Stakeholder Collaboration: Working with stakeholders across product and customer facing teams to learn TR’s products and create measurement plans that ensure the right metrics, journeys, and events are captured in-product.
• Analytics Implementation and Quality: Setup analytics events through Pendo or by working with product teams and developers. Take ownership of data collection, ensuring captured data accurately reflects product usage and customer goals.
• Data-Driven Decision Making: Help customer facing teams understand product data and conduct analysis to recognize patterns and trends, understand user behavior, and identify opportunities.
• Continuous Improvement: Improve data collection and analysis based on the success of previously identified opportunities.
• BI/Reporting: Partner with BI teams and other analysts to build dashboards and reports, including baselines and trends for page performance, feature usage, and customer segments

About you :

• 3+ years of hands-on analytics experience that includes some experience planning analytics measurement, working with stakeholders, and influencing specific decisions, OKRs or metrics.
• 2+ years of experience with dashboarding techniques to make complex data more understandable and insightful using tools such as Tableau and PowerBI.
• 2+ years of experience using SQL, Snowflake or Alteryx; building and documenting queries for consistent team use.
• 2+ years of experience working directly with delivery teams (e.g. product, marketing, sales), with demonstratable experience developing a deep understanding of their work and taking actions based on their goals
• 1+ years’ experience with product analytics tools such as Pendo, Amplitude, Adobe Analytics, Google Analytics, Gainsight
• 1+ years of experience using statistical packages within Python/R to analyze structured and unstructured datasets.
• Exposure to Machine Learning tools like Amazon SageMaker Canvas, Jupyter notebook is an asset.
• Strong communication skills, including experience in supporting and communicating data-driven analysis to various stakeholders
• Building and maintaining support processes. Jira, MS Azure Dev Ops and MS SharePoint experience is an asset.
• Tax, Accounting, or Legal subscription products experience is an asset.

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.