Senior Data Analyst

The Team & Role

The SevenRooms Data & Analytics team is seeking a Senior Data Analyst to drive the development of data products, machine learning models, and business intelligence solutions in partnership with key business teams. In this role, you will collaborate closely with stakeholders—primarily in Sales and Marketing—to design, build, and optimize data solutions that enable data-driven decision-making across the organization.

As a Senior Data Analyst, you will be responsible for developing and maintaining scalable data products, conducting in-depth analyses, and building machine learning models to uncover patterns and improve predictive capabilities. You will play a key role in translating complex data into actionable intelligence and ensuring stakeholders have the insights they need to drive strategic growth. Additionally, you will be responsible for presenting findings, dashboards, and model outputs to key decision-makers, helping to foster a data-driven culture across the company.

Reporting to the Manager of Data & Analytics, you will be a core member of our Data & Analytics (DAE) Team, which is dedicated to advancing data culture and innovation. You will lead the execution of business intelligence, machine learning, and analytics projects, acting as both a technical expert and a strategic thought partner to business leaders. The Data & Analytics Team, housed within Finance, collaborates closely with teams across the company to ensure data, insights, and machine learning models are at the heart of decision-making.

What You’ll Do

• Collaboration/Partnership: Partner closely with members of the Data, Engineering, Revenue Operations, Finance, Marketing and Sales leadership Teams. Create innovative ways to share data and insights back to the business. Identify critical operational questions that can be answered through new data insights. Help design initiatives, metrics, and impactful projects.
• Data Analytics: Own and improve KPI reporting to measure business initiatives, customer engagement, and customer retention. Combine data from disparate data sources into scalable models while maintaining accuracy in deliverables. Investigate, troubleshoot, and solve data quality issues.
• Machine Learning: Develop and maintain ML models related to sales prioritization and efficiency. These would include traditional ML modeling techniques as well as GenAI solutions
• Reporting: Compile analytics into reporting & visualizations that empower our GTM Teams to make educated, data-driven decisions. Lead the development and documentation of organizational data assets and definitions.
• Product Knowledge: Become a subject matter expert on everything related to our SevenRooms business teams and business initiatives. Through training and close collaboration with multiple teams to identify key areas of improvement based on various data sources.
• Process Improvements: Support incoming business requests, compile root cause analyses and solve common issues at the source. Drive advanced analyses to identify underlying business and product trends and provide strategic recommendations.

Who You Are

• 3-5+ years of experience working with complex, structured, and unstructured datasets related to business outcomes (Bookings, Renewals, Upsells, Customer Engagement, etc.)
• Strong analytical skills along with creativity and curiosity to dive into data for comprehensive understanding. Along with a desire to present data analytics and build engaging presentations to share with the business.
• SQL expertise along with cloud Business Intelligence tools (e.g. Looker, Tableau, Data Studio, etc.); understanding of cloud data warehousing and ETL/ELT techniques is a plus
• You can effectively communicate complex data concepts so they are understandable, consumable, and/or actionable by variable audiences
• You’re able to adapt quickly to the evolving needs of a high-growth SaaS business and create pragmatic and innovative solutions to complex business problems
• You’re able to facilitate cross-organizational collaboration to drive actionable and measurable results

What We Offer

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • The salary range for this role is $120,000-$140,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot.
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2023, 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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