Salesforce Sr. Solution Architect

We are looking for a highly effective Sr. Salesforce Architect to join our Salesforce SaaS CRM & SCM Practice. An individual filling this role will provide thought leadership and consultation throughout the life cycle of Salesforce implementation projects.

Fujitsu is the leading Japanese information and communication Technology Company and a leading provider of IT products and services including hardware, software, networking, and business solutions to customers in more than 100 countries. We are known for our ability to harness the power of IT for our clients and to build innovative practices and solutions. At Fujitsu, you will find a dynamic work environment with multidisciplinary teams involved in stimulating projects.  Fujitsu is where you can pursue your full career potential.  We enable our employees to grow as individuals, mature as industry professionals and proudly succeed as key members of the Fujitsu team.  For more information on Fujitsu America's business scope, visit http://solutions.us.fujitsu.com/. 

Work Style:

• Remote: Candidates may be based anywhere in Canada

Key Responsibilities:

Successful Client Engagements

• Facilitate discovery, fit gap sessions with customer to understand the AS-IS state and gaps between current state and to-be state as well as industry best practices.
• Lead and support client engagements effectively, managing project scope, schedule, and overall quality of delivery from Salesforce platform and Salesforce Solution perspective.
• Lead business process redesign, roadmap planning and sprint demos of Salesforce capabilities.
• Collaborate with client stakeholders and Fujitsu Business and Functional consultants to define requirements, deliverables, and set and manage expectations.
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
• Lead technical design sessions; Design and document technical architecture aligned with client business objectives; identify gaps between client's current and desired end states.
• Configure/customize solution in client environment and oversee development by development team.
• Drive assessment sessions of business objectives, formulating solution options, and driving stakeholder support.
• Serve as the bridge/translator between the business team and technical resources during development and implementation to ensure that requirement, design and dependencies are well understood.
• Assist in engagement and project management by identifying risks, opportunities, as well as partnering up with project and account management teams on minimizing the risks and maximizing the opportunities and benefits.
• Ability to deep dive into existing solutions and troubleshoot complex (multi-system) solutions and provide solution recommendations.

Trusted advisor to our clients

• Establish trusted advisor status with business and technology stakeholders by guiding them what should be the roadmap of the project and what functional areas will provide maximum business value-add.
• Collect, formulate, and disseminate best practices on solution positioning and delivery based on the initial requirements gathered from the client. This individual will guide the customer on implementing best practices in the industry.
• Establish domain/industry vertical knowledge and broad Salesforce based applications expertise.
• Develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.
• Create reference-able clients by providing them the quality deliverables, reliability, and trusted partnership.

Other responsibilities

• Contributes to the business development process by participating in sales calls, assisting/leading proposal development efforts and delivering client presentations.
• Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, and business development tools.
• Helps facilitate and lead the webinars with clients on Industry best practices, providing training on our offerings and roadmap.
• Conduct training sessions with internal team on Industry best practices, providing training on our offerings and roadmap, support internal team on gaining understanding of supply chain knowledge as well as our offerings.
• Support internal innovations initiatives to build accelerators, implement other features using innovative technologies like Artificial Intelligent (AI), Machine Learning (ML) and others.
• Provide feedback to improve internal processes (e.g., Phase Gate reviews, deliverable templates etc.), document lessons learned.
• Architect will participate and contribute to pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.
• Create technical Influence to build pipeline and help convert opportunities up to $1.5M in current accounts annually.
• Work with Salesforce product teams to support client implementations.
• Willingness to travel up to 50% domestically.
• Ability to travel internationally to other countries for meetings, project activities. Candidates should be holding proper visa to be able travel to/from USA for business purposes.

Skills and Qualifications:

• Over 12 years of Information Technology experience.
• Over 10 years of experience working with Salesforce platform.
• Experience leading 3 or more Salesforce full cycle implementation projects.
• Agile development environment experience. 
• Expert level understanding of the Salesforce product suite, including Sales, Service, Data Cloud, Marketing, CPQ, Commerce, and Experience Clouds.
• Excellent presentation and communication skills.
• Candidate should be an adaptive person and willing work in fast paced, dynamic work environment. Candidates will need to undergo training on our SCM product – GLOVIA OM.
• Work experience with a professional consulting organization (e.g., Big 4 consulting) or Salesforce Global SI is a plus.
• Firsthand experience in working with Salesforce Data Models, REST API, SOAP API, Bulk API, Streaming API, Composite API & Pub-Sub integrations.
• Data Cloud Experience is must to have for this role. Firsthand experience or knowledge in working with CDP platforms like Data Cloud for Data ingestion, Harmonization, Segmentation for Salesforce Marketing Cloud, or similar systems.
• Expert knowledge in Salesforce Platform security & privacy features with regional data privacy & residency laws.
• Ability to lead large team of onshore and offshore developers and proficient in communicating to various stakeholders up to c-Suite.
• Salesforce Certifications: Application Architect or System Architect, Salesforce Developer, Salesforce Administrator, Salesforce Data Cloud Consultant (Must)
• Experience contributing as individual contributor capacity on large enterprise software deployments.
• Bachelor’s degree in computer science, Engineering, Business or closely related field or equivalent experience.
• Ability to work effectively in a fast paced, high energy, collaborative environment.
• Ability to travel both domestic and international as/when needed.

Key Performance Indicators for this role

• Whitepapers published.
• Product offerings / accelerators created (Innovations).
• Thought leadership (Webinars, presentations etc.).
• Adoption of (Fujitsu) SCM solutions
• Quality of work products (customer and Program manager feedback / satisfaction).
• Trainings / Certifications achieved or conducted.
• Reference clients & Case studies generated through projects delivered.
• Repeat business from customers generated through projects delivered.
• Tangible contribution to Practice growth and success (e.g., Trainings delivered, certifications acquired, contribution to new business pursuits, etc.).

​​​​​​​Fujitsu is an Equal Opportunity/ Affirmative Action Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition.  This has been the foundation of Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity.  Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.