Full Stack Developer

Location: London,England,United Kingdom

Please Note: This is a client facing hybrid working role. Travel to the office in London once a month on average also client visits once every 2 months. Rest of the time remote working in the UK. 

About Us: Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.  We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, we are now over 800 employees.

About the Role: As a result of expanding product development and an acquisition, we need a Full Stack Developer to help us deliver custom software for projects, built around the Genesys Cloud CX Platform as well as Kerv and third-party products.

The role fits inside the “CX Products Team”, who develop and maintain a variety of different products that integrate with Genesys, but also working closely with the Project, Support, Pre-sales and Sales Teams.

This is a customer-facing role, and you will be expected to attend occasional face-to-face meetings with customers across the UK. The software development projects we expect you to undertake will be highly varied, complex, and will use a number of different technologies. 

Examples include:

• Integrating between Genesys and an HR system, in order to provide attendance and performance data to the HR system for payment, as well as synchronising data on planned shifts between the two systems;
• Designing and implementing an email proxying mechanism, in order to hide the email sender’s identify from agents in Genesys
• Using real-time statistics from Genesys (via a Kerv product) to calculate whether to show or hide a “web chat” button based on how busy a customer’s contact centre currently is
• In addition to implementing these disparate solutions you will be called upon to maintain and update these if needed, working with the Support Team to help them support this custom software.

You will be working alongside a number of teams, which you will be able to call on as needed for specialist expertise, or other assistance. We provide hosting and management services from infrastructure in AWS and Azure.

Your Part to Play: As part of a new sub-team working within the CX Products Group, you will deliver custom software for customer projects.

You will contribute towards the high-level design, statements of work, low-level design documents, as well as provide basic documentation on any code that is written.

 This includes conducting and organising research on the best way to achieve a particular technical goal, understanding customers’ business requirements, and providing timescale estimates.

You will adhere to the Kerv Secure Coding Policy.

All About You: 

• 5+ Years of Experience with .NET, C# preferably also with experience of using postgres and mssql databases.
• 5+ Years of Experience with Javascript for front-end web applications and applets
• Experience with React for front-end web applications and applets
• Experience with node.js for smaller projects
• Some experience of Cloud hosting technologies, particularly using Amazon Web Services ie. AWS ECR/ECS/EC2/RDS

Ideally you will also have:

• Experience of call centres and an understanding of telephony
• Knowledge of Python and Django

You will live the Kerv values …

• Do The Right Thing
• Build Future
• Think Customer First
• Team Is Everything
• Spread Good Vibes

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.