Manager, Analytics and AI, SEA

SEPHORA is the world’s leading omni-channel prestige beauty retail brand, and a division of LVMH – Moët Hennessy Louis Vuitton. Since our inception in 1969, we have been disrupting the beauty retail category and status quo, breaking conventions to change the way the world sees beauty. As the only truly global beauty retailer operating more than 3,000 points of sale in 36 markets, Sephora empowers customers around the world to define what beauty means to them, to experiment freely and to express themselves. 

Here in Asia, our teams run omni-channel businesses in 10 markets across the region, in addition to cross-border e-commerce in several more. Our success is built on innovation, a highly curated product portfolio, market-leading digital capability, and our unique customer experience. With ambitious growth plans, we are always looking for talented people who aspire to build businesses and develop themselves. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to champion a world of inspiration and inclusion where everyone can celebrate their beauty.

We are seeking an experienced and dynamic Analytics and AI Manager to lead a small team on driving actions through analytics insights & AI project delivery. The ideal candidate will have a strong background in analytics and data science, coupled with excellent commercial acumen and stakeholder management skills. This role involves working closely with senior leaders and business users from various departments in our SEA & Oceania markets to identify and implement opportunities for growth and efficiency through analytics and AI solutions. This role will report to the Asia Business Intelligence Director.

Key Responsibilities:

Cross-Departmental Communication

• Regularly engage with leaders and business users from retail, e-commerce, merchandising, supply chain, and CRM departments.
• Identify opportunities to apply analytics or data science models to drive revenue growth or improve operational efficiency.
• Building a Data-Driven Culture and improve data skills across the organization

Implementation of Analytics and AI Models

• Develop and implement analytics or data science models to capitalize on identified opportunities.
• Write models independently, source vendors for off-the-shelf solutions, and conduct proof of concepts (POCs).
• Manage the end-to-end project implementation process.

Stakeholder Engagement and Roll-out

• Lobby key stakeholders to support the roll-out of POCs to full-scale implementation.
• Utilize commercial sense and technical knowledge to engage decision-makers and ensure project adoption.

Global Exposure and Collaboration

• Tackle challenges from a dynamic business environment with exposure to a global scope.
• Maintain regular catch-ups with the LVMH Group data science team to find synergies and ensure AI compliance in our use cases.

We would love to hear from you if you have:

• Bachelor's or Master's degree in Data Science, Analytics, Computer Science, or a related field.
• Minimum 7 years of relevant work experience with at least 5 years’ hands-on experience in analyzing large datasets and translating it to actionable business insights.
• Proven track record of successfully implementing analytics and AI models in a commercial setting.
• Strong problem-solving skills and ability to think strategically.
• Proficiency in SQL and Python. Data modelling experience or experience on data science platform (eg, Dataiku, Alteryx, etc.) will be preferred.
• Fluency in English is required, fluency in Mandarin will be a plus to work with stakeholders in China.
• Experience in the B2C sector particularly in beauty, retail, luxury, or e-commerce industries is an advantage.
• Excellent stakeholder management and engagement skills. Direct business stakeholder management experience is required.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and passionate people whom you will be proud to work with.
• The learning. We invest heavily in training for our leaders and employees. Not just product knowledge but building a personalized career plan so that you continue to evolve and build your skills and personal brand.
• The culture. As the leading omni-channel beauty retailer, and part of the LVMH Group, our reach is broad and our impact is global. It’s in the Sephora DNA to disrupt the status quo as we champion a world of inspiration and inclusion where everyone can celebrate their beauty.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.