Data Analyst (d/f/m) in Customer Service

mobile.de is Germany's largest vehicle marketplace with about 1.4 million listed cars, trucks, and motorcycles. Both private customers and more than 40,000 registered vehicle dealers use the platform. Including listing exports to the sister platform Kleinanzeigen, mobile.de reaches about 20 million unique users per month (AGMA digital facts; mobile.de and Kleinanzeigen; categories: cars, motorcycles, commercial vehicles, motorhomes; Ø month April 2022 to March 2023). As a "one-stop shop," mobile.de offers not only buying and selling services but also financing and leasing solutions, among others. The company, founded in 1996, is a subsidiary of Adevinta, a globally leading provider of online classifieds portals.

mobile.de is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

Join Us: Shape the Future of Customer Experience with Data! Be Our Data Hero!

Are you driven by the power of data to transform customer experiences? Do you crave a role where your insights directly fuel our success? We're looking for a passionate CS Data Analyst to join our team in Berlin and help us redefine customer service.

Join our dynamic Customer Service team at mobile.de. You'll be an important player amongst 16 internal colleagues and collaborate with 100+ external partners, reporting to our Manager of External Customer Service.

What You'll Achieve with Us:

• Unlock Customer Secrets: Dive deep into user behavior and reveal the hidden patterns that drive satisfaction.
• Fuel Our Growth: Turn your data discoveries into actionable strategies that optimize our operations and elevate customer happiness.
• Innovate & Inspire: Collaborate with our team to build cutting-edge dashboards and reporting tools that empower data-driven decisions.
• Make a Real Impact: Directly influence our KPIs and see your recommendations translate into tangible improvements.
• Be a Key Player: Partner with stakeholders across the company to ensure data accuracy and consistency, becoming a trusted advisor.

You'll Thrive Here If You:

• Are excited to contribute to a team that values data-driven innovation.
• Have 3+ years of experience in an analyst role, and are ready to bring your skills to a dynamic customer service environment.
• Possess a strong command of business intelligence tools (Tableau, Looker, etc.) and data querying languages (SQL, Python, R).
• Understand the critical importance of customer service metrics (CSAT, NPS, etc.) and how they impact our success.
• Are fluent in English and have good German skills, enabling seamless collaboration with our diverse team.
• Hold a Bachelor's degree in Data Science, Statistics, or a related field, and are eager to apply your knowledge in a real-world setting.
• Are ready to translate complex data into clear, actionable strategies that propel our team forward.

Why Join Us? We're not just looking for an analyst – we're looking for someone to join our mission. You'll be part of a team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to make a real difference. If you're ready to use your data skills to shape the future of customer service, we want to hear from you!

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary 💸

• Participation in our Short Term Incentive plan (annual bonus) 🏆

• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

• A 24/7 Employee Assistance Program for you and your family, because we care ❤️

• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.