Senior Director, AI Product Management

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $185,500.00 - $333,900.00

Job Description

As Senior Director AI Product Management for WGU Ed Tech, you will lead a talented product management team, and cross-functional teams to develop, manage and measure new AI products and features and build experiences that delight users. This is a highly visible and critical role that will drive WGU’s student AI strategy, including the technology required to support our AI-enabled future state and broader university technology needs.

Essential Functions and Responsibilities:

• Drives the AI product vision, product roadmap and execution excellence in product development across all tech platforms to support the application products across the student lifecycle domains.
• Champions the end users and drives product innovation.
• Accountable for monitoring top line business performance relative to product use.
• Defines, prioritizes, and achieves key targets in AI systems use, performance, engagement, and key results.
• Recruits, leads, motivates, and inspires a team of AI product managers.
• Represents a portfolio of AI products at the top level of the organization.
• Partners with the application product and UX/UI teams in leveraging design thinking, systems thinking and agile best practices as part of the AI product life cycle.
• Translates AI portfolio vision into a 12-18-month strategic portfolio roadmap mapped to outcomes and value creation.
• Identifies product portfolio level KPIs (Key Performance Indicators) coaching team to adjust and refine products the data dictates.
• Proactively partners with Technology and senior business leaders to define end-state architecture that enables product portfolio and ensure products are secure, resilient, performant, and scalable that solve material student and business problems.
• Leads an AI product team of product management and operations directors, senior product managers, product managers and UX/UI professionals with the potential to scale the team further. Nurtures, develops, and coaches AI product leaders identifying opportunities for growth and achieve measurable goals.

Knowledge, Skill and Abilities:

• A strong product mindset.
• Commitment to curiosity and life-long learning.
• Strong communication skills.
• Empathy.
• Independence and autonomy.
• Accountability and business savvy.

Competencies:

• Must be able to clearly communicate to and influence sr. leadership across all functions and departments.
• This role will have the highest level of impact on our technology strategy and roadmap.
• Must be able to solve complex problems across team development and management, cross-department collaboration and communication and product strategy and outcomes.
• Must be able to assess all team members for fit and competency and able to coach and mentor.

Minimum Qualifications:

• Bachelor's degree or higher in a related field.
• 9+ years of experience hiring, managing, and developing product managers (individual contributors and people managers) with proven record of successfully developing and launching products.
• Experience in developing AI-enabled products and launching them into the market
• Experience using quantitative and qualitative data to inform design decisions and drive change.
• Experience working with both technical and business stakeholders (Marketing, Operations, Data, etc.).
• Familiar with organizational maturity and related transformation.
• Demonstrated experience influencing senior management and setting expectations for major cross-functional initiatives.
• Exceptional written and verbal communication skills.

Preferred Qualifications:

• MBA or Masters in related field.
• Design Thinking, Agile, Product Certifications.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.