Senior Customer Master Data Analyst

Job Description

Our company is seeking a Senior Customer Master Data Analyst to join our Animal Health IT division. This role is a unique opportunity to collaborate with stakeholders across the business to support the implementation and optimization of Master Data Management (MDM) for the Customer Relationship Management (CRM) solution within our organization. With a particular focus on our Commercial, Sales, and Marketing departments, you will be responsible for gathering business requirements, ensuring the successful configuration & adoption of CRM in alignment with our MDM strategy and contribute in our goal to achieve a Customer 360 view.

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

You will be responsible for the analysis and designing of Customer MDM processes and capabilities, focusing on data cleanliness, customer onboarding and enabling data-driven decision-making for commercial functions. Your role will involve partnering with internal business partners, IT colleagues, and vendors to implement innovative ideas and customer insights. The role is focused on Customers across our entire AH Enterprise.

Primary Responsibilities

• Collaborate with business partners to gather, document, and analyze business requirements as part of the customer lifecycle ensuring alignment with CRM and MDM capabilities

• Map customer data flows across systems, identifying gaps, redundancies, and opportunities for consolidation

• Work with technical teams to ensure system design aligns with business objectives and industry best practices

• Support CRM integration with the MDM platform, ERP, and other systems to ensure seamless data flow and consistency

• Assist in defining and optimizing CRM processes, workflows, and automation within CRM, in the context of MDM

• Identify Potential Risks, Gaps and Opportunities for improvement in the CRM ecosystem as part of the overall customer MDM Landscape

• Conduct User Training, create documentation and provide ongoing support across different market to ensure successful adoption of the MDM capabilities

• Recommend enhancements to CRM-related MDM processes based on user feedback and evolving business needs

• Engage with cross- functional teams, including Sales, Marketing, IT, data stewards, to maintain data governance compliance based on CRM & MDM initiatives

Your Profile

• A bachelor’s degree in business administration, computer science, engineering, or a related discipline

• Minimum of 3 years of experience as a business analyst, preferably with CRM or MDM Projects

• Familiarity with Salesforce, Service Cloud and CRM best practices

• Strong Business acumen with ability to Understand different Customer Personas, Hierarchies, and Segmentation

• Experience in Agile and Scrum methodologies in developing data-driven products, with a strong focus on customer- centricity

• Proven experience in guiding the design, development, and testing of new applications, platforms, systems, and workflows

• Ability to ensure alignment with business needs and proactively seeking for ways to improve solution by providing advice on possible solutions to stakeholders

• Ability to assess alignment between requirements, solutions, and eventual outcomes

• Technical knowledge to operate in a digital environment and work closely with technical SMEs and technical job families, such as Information Architecture and Software Engineering

• Strong commitment to diversity, equity, and inclusion, and the ability to influence and motivate others

• Excellent emotional intelligence, decision-making skills, and a strong sense of ownership and accountability

• Strong networking and partnerships skillset

• Experience with CRM and MDM solutions in the pharmaceutical industry

• Experience working with customer engagement models, customer and product MDM, sales & marketing data

Our Offer

• Exciting work in a great team, global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model, flexible role pattern

• Pension and health insurance contributions

• Internal reward system plus referral program

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs

• Up-to-date laptop and iPhone

• Parking in the garage, showers, refreshments, massage chairs, library, music corner

• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Business Intelligence (BI), Data Management, Data Modeling, Data Visualization, Measurement Analysis, Stakeholder Relationship Management, Waterfall Model

Preferred Skills:

Job Posting End Date:

03/13/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.