Product Delivery Analyst (Data and Finance)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

The Product Delivery Analyst role is within the Technology Team for the Insurance organisation with the key purpose of administering data alongside the running of regular reports, receiving and actioning service requests within agreed SLAs, to identify where requests are outside of regular service and to ensure enough information is obtained to pass the issues to the relevant technology team through satisfying several critical activities:

· Support the process to collate, translate and hold reference data to represent Insurance contracts with our distributors, re-insurers and TPA’s is completed in a controlled and timely manner

· Deliver Insurance transactional data through the Insurance Data Lake ensuring the output

meets the needs of the business within SLA’s

· Log and support the resolution of error handling for transactional data input into the Insurance systems from the initial error, through to the timely resolution and continued reporting of outstanding errors with the appropriate visibility

· Ensure Service request for the Insurance systems, principally SAP and the IDL, are actioned. Including, but not limited to, master and reference data, system role maintenance and user access 

· Administer the running or regular reports ensure they are delivered to the business within SLA 

· Triage issues and change requests from the business presenting these to the relevant team within the Technology department and liaising with the business to provide further information where required 

Through these activities the role will ensure a strong link between the Technology function and multiple business teams such as underwriting and Finance. Critically, the Product Delivery Analyst will have an important role in ensuring reference and transactional data and regular reports are processed within acceptable timeframes. 

The role will work closely with peers, Product Owners, Insurance Technology Engineering Team, Finance, commercial, compliance, legal, operations, servicing teams.

Key Responsibilities

· Administer the onboarding, renewal and offboarding of Insurance and re-insurance

contracts primarily into our Finance and Data systems to ensure all transactional data held within the Insurance Systems impacted by technology solutions are delivered with accuracy and within appropriate timelines

· First line support for service requests for Insurance Systems which support our Finance and Data solutions

· Provide status updates for outstanding service requests and report resolutions time against SLA’s

· Support the monitoring, reporting and resolution interface exceptions from source systems in the Finance System (SAP)

· Administer the ingestion of transactional data within the IDL to support production processes as well supporting the testing of ingestions that are being developed

· Administer the recording and resolution of errors reported for data ingested into the IDL

· Support the Data and Finance Teams by acting as a contact with the business teams

· Complete the running of regular reports that are owned by the Data team within the Insurance Technology function

· Ad hoc tasks as required


Knowledge, skills and experience required

· General insurance, or equivalent experience with a good understanding of a regulated industry e.g. financial services an advantage

· Experience of system administration or maintenance

· Experience of using Jira or similar service/ticketing administration tools an advantage

· Collaborative stakeholder skills to proactively engage to seek resolutions

· Excellent interpersonal, written and verbal communication, and organisational skills

· Keen eye for detail and feel comfortable to challenge where the need arises

· Ability to prioritise workload effectively and be calm and capable under pressure

· Comfortable working on their own initiative to support the whole team in achieving success.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com