Senior Engineering Manager - Fullstack

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby helps retailers and brands deliver better experiences through Customer First strategies.

We are seeking a talented Senior Engineering Manager to lead a team of engineers in developing products that are operating on the dunnhumby strategic area and of Loyalty and Personalisation and building products the retailer can use to find the optimal customer segments and send personalized offers and digital recommendations.

What you be doing:

As a Senior Engineering Manager, you will be responsible for leading and inspiring multiple engineering teams to deliver high-quality, innovative software products that drive business growth. You will set the technical direction, build high-performing teams, and foster a culture of engineering excellence.

Key accountabilities:

• Lead an engineering function of a sub-domain in a product area and cross-cutting initiatives across engineering
• Co-own and drive the delivery of sub-domain level OKRs with product and design counterpart
• Manage multiple squads to ensure they delivery high quality and secure software in an Agile approach like: architectural discussions, solutions designs, step in when needed
• Form strong relationships and work closely with product, commercial, UX and client team counterparts
• Work closely with architecture team and lead engineers to help team find best technical solutions and engineering practices
• Continuously look for opportunities and drive for improvements in terms of Agile process, new technology and best engineering practices across the entire engineering domain organizations
• Continue to play a hands-on role in code development. The extent will depend on the needs of the team. For a mature team, you are expected to stay hands-on coding up to 40% while for a newly formed team it might be 20%
• Management of the engineering managers and/or lead engineers and engineers within the squads. Ensuring they understand expectations, help them build career development plan, continuously review the delivery plan spotting opportunities for them and carry out cyclical HR processes including performance and salary reviews
• Identify, define and execute the engineering roadmap of your teams, e.g. moving to cloud, shift-left etc. You will be the owner of your engineering roadmaps

What you need to succeed?

1. 10+ years of experience as a Lead Engineer or Tech Lead, guiding software development projects from conception to delivery.
2. Technical Leadership: Provide strong technical leadership to the development team by setting the technical vision, defining best practices, and establishing coding standards. Collaborate with product managers and stakeholders to translate business requirements into technical solutions
3. Software Architecture: Design and architect scalable, reliable, secured, high-performance software systems that leverage technologies such as .NET, React, Python, Spark, and cloud platforms (GCP and Azure). Promote a modular and maintainable architecture that accommodates future growth and changes. 
4. Cloud Development: Leverage your expertise in cloud platforms like Google Cloud Platform (GCP) and Microsoft Azure to design, deploy, and manage cloud- based applications and services. Optimise the performance and cost-effectiveness of cloud resources.
5. DevOps Best Practices: Champion DevOps best practices within the team and across the organisation. Implement trunk-based development, mono repo strategies, and CI/CD practices to ensure rapid and reliable software delivery.
6. Code Review and Quality Assurance: Conduct thorough code reviews to maintain code quality, identify performance bottlenecks, security vulnerabilities, and ensure adherence to coding standards. Implement testing strategies to validate the functionality and resilience of software components.
7. Technical Mentoring: This role will be leading 5 squads with 1 Engineering Manager in each squad
8. Collaboration: Work closely with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality software solutions collaboratively. Effectively communicate technical concepts to non-technical stakeholders.
9. Research and Innovation: Stay up to date with the latest trends and advancements in software development, cloud technologies, and best engineering practices. Recommend and implement innovative solutions to improve our products and development processes.
10. User Support and On-Call Responsibilities: Purpose: Provide technical support to users, address their queries, and ensure prompt issue resolution. Participate in an on-call rotation to respond to critical incidents outside regular working hour

Required Skills:

• Bachelor's or master’s degree in computer science, Software Engineering, or related field.
• 10-15 years of proven experience as a Lead Engineer or Tech Lead, guiding software development projects from conception to delivery.
• In-depth knowledge and hands-on experience with technologies like .NET, Python, Spark, Git (GitLab), Docker, and Cloud development (GCP and Azure).
• Strong expertise in software architecture, cloud development, and DevOps best practices.
• Experience in designing and working with distributed systems, understanding error propagation, and applying cloud-native architecture design patterns.
• Demonstrated ability to lead and inspire a team, fostering a collaborative and inclusive work environment.
• Strong problem-solving skills, with the ability to tackle complex technical challenges and find innovative solutions.
• Solid understanding of agile methodologies and project management practices.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in a simple and understandable manner, especially to non-technical stakeholders such as PMs, UX designers, and other team members.
• A passion for continuous learning and staying updated with the latest industry trends.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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