Senior ML/AI Engineer

 Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 
 

As a Senior ML/AI Engineer, you will lead the design, implementation, and optimization of scalable AI/ML solutions. Your versatility, leadership, and passion for emerging ML/AI technologies will drive innovation across diverse business domains.

Responsibilities:

• Collaborate with cross-functional teams (Product, Data, Engineering) to develop and implement AI/ML solutions.

• Establish and promote ML Operations and lifecycle management best practices.

• Design, build, and manage scalable ML infrastructure.

• Develop, validate, deploy, and monitor ML models and applications.

• Create and maintain optimized data pipelines.

• Utilize programming languages (Python, R, Scala, Java) and adopt CI/CD best practices, including automation and monitoring.

• Implement state-of-the-art Generative AI models and workflows (ASR, LLM, TTS, RAG, & Search).

• Stay up to date with emerging ML/AI technologies, frameworks, and best practices.

• Scale and support large distributed systems serving millions of customers daily.

• Maintain and extend RingCentral’s internal AI platform.

• Build Agentic AI products to drive business value.

• Ability to bring thought leadership to AI products & services.

Qualifications / Requirements:

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

• 5+ years of software engineering experience, with strong expertise in data structures and algorithms.

• 3+ years of experience in ML model development, validation, deployment, and infrastructure.

• Proficiency in ML frameworks (TensorFlow, PyTorch), Generative AI, deep learning, NLP, and statistical methods.

• Extensive knowledge of cloud platforms including GCP (Vertex AI, BQML, Duet AI), AWS (Bedrock, Elasticsearch, SageMaker, EC2), and Azure ML.

• Solid foundation in data structures, algorithms, software architecture, and software engineering principles.

• Solid understanding of MLOps, ML lifecycle management, CI/CD practices, Docker, and related technologies.

• Demonstrated success collaborating within agile, cross-functional teams.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.