Data Analyst - Digital Delivery Team @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission:
As a Data analyst you will offer your data analytics expertise to our stakeholders, ranging from client insight analytics for CJEs to creating a KPI report for WB MT. You act as the go-to person for questions related to client data and digital data. Next to this, you will be responsible for the design and delivery of a self-service data analytics solution, to enable our stakeholders to retrieve and analyse the data themselves. On top of this, you will be help improve our WB MT digitalization KPI dashboard.

Your day-to-day:
Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• Design, code, experiment and implement models and algorithms to maximize client experience and business outcomes.

• Clarify the underlying analytical models and relations to overall business performance, execute quantitative analysis to create relevance for tribes, customer service teams, and front office colleagues.

• Organize and manage various datasets around CX and digital channels.

• Manage and optimize various reporting processes, including reporting data feeds from our systems towards DIL.

• You improve the process around data sharing with our stakeholders, to ensure a higher degree of self-service data analytics and data driven decision making.

• You manage our vendor Webtrekk for our analytic data on the usage of our digital channels.

• You work with Risk, Compliance, and Legal stakeholders, to ensure the various data feeds comply with regulation and policies.

• You contribute to the ING One Agile Way of Working and safeguard the Orange Code.

What you bring to the team:

• Minimum of 2 years of professional experience in data analytics or customer research.

• Excellent understanding of data analytics and takes and stimulates decisions based on data and facts.

• Experience in managing large-scale datasets from various sources.

• You are able to visualize data using PowerBI and Excel.

• You are a pro-active thinker and have strong project- and stakeholder management skills.

• Excellent English communication skills and ability to craft findings and recommendations into the business language for your stakeholders;

• You are an energetic, motivating person who can work as part of a multidisciplinary team and who can also work independently, think and act out of the box and take accountability.

Foreign languages: English (advanced); Dutch/French/Spanish/German are a plus

Education: Master’s degree in Mathematics, Economics, Computer Science, Information Management, Engineering, Statistics 

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).