Customer Support Digital AI Intern

Job Summary

As an Intern within NetApp IT, you will work closely with a team that supports and enhances NetApp's Customer Support Digital applications and systems.  You will be provided with a short-term project to complete during your internship.  To ensure success, you will be paired with a mentor who will guide and assist you throughout the duration of the internship. Our intern work differs depending on the team and project work, but some potential areas of focus and skill sets are listed in the requirements below.  
 

Job Requirements

IT Systems:  

• Excellent oral and written communication skills
• Experience with IT systems (applications, servers, networking, etc.) or IT practices (operations, change control, release management)
• Ability to work collaboratively with cross-functional and technical team members to meet deadlines.
• Ability to work independently.
• Strong aptitude for learning new technologies and understanding how to utilize these in a customer-facing environment.
• Multi-tasking and organizational skills.
• Sense of urgency and determination to complete work.

AI/ML:

• Working Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Working knowledge of one or more programming languages like Python, Java, React.js etc.
• Knowledge and application of concepts important to Machine Learning Frameworks: PyTorch, TensorFlow, Open AI, LLMs (Open Source) etc.
• Hands-on experience working with Rest APIs and Micro Services, API frameworks.
• Working Knowledge in Linux, AWS/Azure/GCP, Kubernetes.
• Experience with No SQL Document Databases e.g., Mongo DB, Cassandra, Cosmos DB, Document DB.
• Participate in technical discussions within the team and across cross-functional teams.
• Willing to work on additional tasks and responsibilities that will contribute towards team, department and company goals.

Education

Must be enrolled in an educational or professional program through summer 2025 or later

Compensation:
Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.