Data Analyst – Competitive Benchmarking & Reporting

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

We are seeking a Data Analyst with expertise in data stewardship and analysis to manage our competitive benchmark data tenants and produce customer-facing reports for marketing and sales. The ideal candidate is proficient in BigQuery (SQL), detail-oriented, and capable of working independently on complex data projects.

Responsibilities:

• Data Stewardship & Governance: Ensure data accuracy, integrity, and accessibility by managing competitive benchmark data tenants, implementing verification processes, and maintaining governance best practices.

• Data Pipeline Management: Develop and maintain data ingestion pipelines, including API integrations and web scraping, ensuring timely updates and scalability.

• Data Validation & Quality Control: Oversee large-scale data input and validation, balancing hands-on data manipulation with automation strategies. Collaborate with data owners to resolve quality issues.

• Advanced Analytics & Reporting: Conduct in-depth data analysis to uncover trends, patterns, and insights that drive business decisions. Scope, design, and execute analysis projects with minimal supervision.

• Industry & Market Insights: Develop data-driven industry reports for marketing and sales, leveraging analytics to provide insights on market trends and competitive landscapes.

• Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, and leadership to resolve data issues, provide training, and ensure alignment on data best practices.

• Tool & Process Optimization: Design scalable internal tools and reporting solutions to enhance data accessibility, automation, and usability across teams.

• Stakeholder Communication: Translate complex data insights into actionable recommendations for key stakeholders, including non-technical audiences.

Qualifications:

• 5+ years of proven experience in data analysis, data stewardship, and managing large-scale datasets, with a strong focus on ensuring data accuracy, integrity, and accessibility.

• Must be proficient with SQL and NoSQL (BigQuery), as well as have the ability to thrive in an environment that often requires patience and creativity to query, extract and validate data in which there are high levels of uncertainty.

• Strong prior professional experience managing databases and using applicable tools is required.

• Experience with and knowledge of ETL processes and data migration. 

• Understanding of and prior experience with General Data Protection Regulation.

• Demonstrated experience and proficiency in using Python in real-world, business applications are substantial advantages to candidates.

• Highly articulate with outstanding verbal and written communication skills; you are able to explain data-driven insights and analyses intuitively to clients, executives, and technical and non-technical coworkers in both large and small groups.

• You should be comfortable taking feedback from everyone – Product Managers, Engineers, customers, the CEO, etc. – to help understand business objectives and develop the most powerful analyses and tools possible.

• Proven ability to operate in a fast-paced, data-driven environment.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton. 

Our employees highlight our:

• Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

• Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

• Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

• Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation 

Additionally, we offer a variety of benefits and perks, such as:

• Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

• Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

• Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

• Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

• OPD: of 7500 per annum per employee

Leaves

• 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

• 12 Casual/Sick leaves (Pro-rata calculated)

• 02 Earned Leaves per Month (Pro-rata calculated)

• 04 Employee Recharge days (aka company holiday/office closed) 

• Maternity & Paternity (6 months)

• Bereavement Leave (10 Days)

Car Lease:
Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.
 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.