Team Lead, Data Analytics

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

As a Team Lead in our Data Analytics team, you will lead the data analytics, visualization, and reporting efforts for a specific segment of the business - such as patient, provider, or platform. Your primary focus will be to empower stakeholders with actionable, self-service insights that drive strategic decision-making and ensure the ongoing health and growth of the business.

As part of your responsibilities, you will oversee a team of 2-5 analysts, guiding their work on key projects, setting priorities, and providing coaching to support their professional growth. You will play a critical role in building a data-driven culture, ensuring the delivery of high-quality analytics solutions, and fostering continuous improvement within the team.

You’ll enjoy this role if you are…

• Driven by Data and Innovation: Deeply passionate about data analytics and creating scalable, impactful technical solutions that address complex challenges
• Dedicated to building data analytics solutions that align with the needs of stakeholders and clients, driving value and informed decision-making
• Eager to continuously learn and grow, including hands-on development to lead by example and inspire your team to achieve technical excellence
• A motivational leader who fosters accountability, agility, and a culture of continuous improvement while supporting and empowering teams to perform their best work
• A natural collaborator with exceptional communication skills, adept at bridging gaps between cross-functional teams and aligning efforts toward shared goals
• Firmly committed to building and nurturing diverse, inclusive teams and work cultures as a core value and non-negotiable standard

Your day to day is…

• Leading and overseeing the work of a team of 2-5 analysts, ensuring the successful execution of all data visualization, analytics, and reporting efforts
• Developing a deep understanding of key business metrics for your supported segment and proactively identify opportunities to enhance core business reporting and insights
• Providing continuous coaching and mentorship to your team, fostering both technical and interpersonal growth to support their career development
• Ensuring the team adheres to technical best practices, particularly in Looker and SQL, to deliver efficient, accurate, and visually compelling dashboards and analytics
• Establishing and maintaining processes to guarantee the consistent delivery of high-quality, reliable outputs, aligned with business needs
• Collaborating closely with stakeholders to align on priorities, setting clear expectations, and ensuring deadlines are met, building trust and ensuring satisfaction with deliverables
• Driving improvements in workflows and team processes to enhance efficiency, scalability, and the overall impact of analytics work

You’ll be successful in this role if you have…

• Bachelor’s degree from a recognized and reputed institution.
• 4-6 years of professional experience in data management, analysis, visualization, metrics tracking, and complex data modeling.
• Advanced expertise in SQL, with a strong ability to write, optimize, and troubleshoot complex queries.
• Advanced proficiency in Looker, including a deep understanding of LookML and dashboard development.
• Advanced skills in Microsoft Excel, with experience in using advanced functions for data analysis and reporting.
• Python would be good to have.
• Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly and effectively.
• Strong interpersonal skills, with the ability to collaborate effectively within teams and work independently to achieve team objectives.
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy

Benefits:

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2022-2024

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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