Risk Analytics Manager

Are you passionate about using data to fight fraud?

Then Jobber might be the place for you! We’re looking for a Risk Analytics Manager to be part of our Analytics team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data, business insights and an internal tech stack (systems) with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.

The role: 

Reporting to the Senior Manager of Product Analytics, this Individual Contributor role will support analytical initiatives across all of the Risk Org within the Fintech area of Jobber’s business. This position will have a mix of strategic and operational responsibilities to strengthen Jobber’s ability to protect against credit losses while adding a data-focused approach to risk decision-making. The mitigation of risk is a very important part of our service offering and, as such, prior experience with Fraud and Credit Risk is essential for success. 

The Risk Analytics Manager will:

• Be thinking critically about risk objectives and deliver insights to stakeholders optimizing risk prevention strategies, balancing risk reduction with customer experience.
• Spearhead the evaluation of third-party vendors and partner data as they pertain to improving our data models, user decisioning, and case management systems. 
• Design analytics-driven Loss (chargebacks and/or fraud) Prevention Systems, Rules, Limits, and other data-driven solutions to help proactively detect and effectively prevent possible credit and fraud losses. 
• Optimize existing systems with ongoing analysis of behavioural data to operationalize known patterns of fraud/other financial risk and to uncover new patterns of fraud/other financial risk.
• Collaborate with colleagues and stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholders’ alignment & buy-in.
• Perform (hands-on) analysis to drive insights, guide risk appetite, and inform business recommendations.
• Provide BI team with requirements for risk analytics data, reports and dashboards.
• Collaborate with the Data Science team on ML / AI developments supporting risk models.

To be successful, you should have:

• Proven analytical experience in the area of credit risk, fraud detection, or equivalent. 
• Expert-level SQL programming skills. Python would be an asset.
• Experience creating and delivering custom analytics for SaaS product development.
• Experience with complex relational data structures.
• Experience with business cases and making recommendations with data. 
• Experience with case management systems.
• Analytical curiosity and willingness to learn.
• Analytical creativity and flexibility.
• Business acumen, strategic thinking, the ability to see a bigger picture and the ability to weigh pros and cons of different options. 
• Ability to work under data & time constraints.
• Ability to, on your own and with your teammates, make sense of chaos in a volatile domain.

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work from our Edmonton or Toronto offices, our Vancouver co-working space or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work. 

Compensation

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300 a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!