Manager, Data Analytics and Transformation

About Metergy Solutions Inc. (“Metergy”) 
As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption. Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team. As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential. Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation Our Mission  Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.  
Role Overview
We are looking for a passionate and analytical individual who wants to use their analysis skills to improve processes and implement enhancements. The Manager, Data Analytics and Transformation will play a crucial role in the Customer Operations department, focusing on driving continuous improvement projects, leading new product implementations, and ensuring the accuracy and efficiency in the meter-to-cash processes. This role requires a strategic thinker with strong analytical skills and a passion for leveraging AI and automation to enhance billing operations. 

Responsibilities

• Drive continuous improvement projects within the customer operations departments. 
• Review billing exceptions, KPIs and develop analysis identifying areas for improvement. 
• Develop strategies to increase billing accuracy and reduce billing cycle times. 
• Lead and manage billing-related projects from conception through execution. 
• Oversee reporting and analysis on billing KPIs and monthly reporting for the department 
• Working with the Biling Manager, help the team implement AI and automation solutions to streamline billing processes. 
• Ensure the team maintains up-to-date process documentation. 
• Collaborate with cross-functional teams to ensure billing accuracy and efficiency. 
• Monitor and analyze billing trends to identify opportunities for improvement. 
• Ensure compliance with regulatory requirements and company policies. 
• Manage and resolve complex billing issues and disputes. 
• Prepare and present billing reports to senior management. 
• Design and develop business intelligence solutions to support billing operations. 
• Create and maintain dashboards and reports to track key performance indicators. 
• Analyze data to identify trends, patterns, and insights that drive business decisions. 
• Collaborate with IT and other departments to integrate data from various sources. 
• Ensure data accuracy and integrity in all reporting and analysis activities. 
• Stay updated with industry trends and best practices in billing, analytics and new products. 
• Create presentations on ideas and analysis for leadership teams and executives. 
• Tell a compelling story with data to support business decisions and improvements. 

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Engineering or a related field
• CPA designation is preferred
• Proven experience inanalytics, and process improvements
• Strong management skills with the ability to lead cross-functional teams
• Proficiency in data analysis and reporting tools
• Experience with AI and automation technologies
• Skilled with Python, SQL, PowerBI data extraction tools 
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• A career path interest in operations leadership 
• Excellent presentation skills, with the ability to convey complex ideas and analysis to leadership teams and executives
• Strong storytelling skills with data to support business decisions and improvements

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.