Audience Data Specialist

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Job Title:

Audience Data Specialist

Department:

Advancement | Development General

Position Overview

The Audience Data Specialist is responsible for leveraging a Customer Relationship Management database (CRM) to segment and identify audiences for appeals supporting the Wexner Medical Center, James Cancer Hospital and Health Sciences Colleges that will assist in building a robust pipeline of donors. This position ensures that data requirements are documented in the appropriate tools, coordinates data requirements and data delivery schedules with the Business Intelligence and Data Science team and the project owner, will be responsible for proofing data for accuracy and campaign tracking methods. Works with Advancement Records to maintain data integrity within the donor database system.

This position will support a complex calendar of outreach using diverse data sets from enterprise systems and will be instrumental in providing accurate output, and ad hoc decision support to address strategies that increase the awareness, engagement and giving of our constituents in the annual giving levels.   

The Audience Data Specialist will need to operate with solid decision-making capabilities, judgment, consistency, and relationship building.  They must be able to handle and prioritize multiple projects at once, translate customer needs into output, and utilize MS Office while demonstrating excellent customer service and strong communication skills when working with end users. 

All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies:  leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness.  All members are also expected to exhibit The Ohio State University’s Shared Values which include Excellence and Impact, Diversity and Innovation, Inclusion and Equity, Care and Compassion, and Integrity and Respect.

About the Wexner Medical Center

One of the nation’s leading academic health centers, The Ohio State University Wexner Medical Center offers health care services in virtually every specialty and subspecialty in medicine. Thousands of patients come to us each month for treatments and services they can’t find anywhere else. Our clinical areas of distinctiveness are Cancer, Heart, Neurology, Transplantation, Diabetes, Musculoskeletal, Digestive Diseases and Critical Care. At Ohio State Wexner Medical Center, we’re driving breakthrough health care solutions to improve people’s lives.

Duties and Responsibilities

60%      

Assists with a variety of acquisition, annual giving, and grateful patient campaigns and tactics; Project manages initiatives to keep the team on track using tools such as Workfront and Teams to share information; Coordinates with a variety of teams and vendors to ensure project management is optimized; Using tools such as Tableau, produces reports on a regular basis to drive the growth of annual giving and grateful patient pipelines forward; Monitors and codes all requests for communication opt-outs; Maintains budget tracking and submission of requests into the workday system; Participates actively in culture of philanthropy initiatives, tracking and reporting for the efforts, utilize MS Office while demonstrating excellent customer service and strong communication skills when working with end users.

30%       

Maintains data records for the broader medical center advancement team; Maintains access and distribution lists for team memberships in outlook and Microsoft teams; Assists with gathering data for benchmarking surveys for the team.

10%

Performs other duties as assigned.

Required Qualifications

• Bachelor's degree in related field or an equivalent combination of education and experience
• Experience with MS Office Suite
• Experience in a customer service environment
• Experience working on projects with multiple team members
• Ability to operate with a high level of discretion in appropriate use and sharing of data

Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly)

• One year of experience working at a non-profit institution
• Experience working in a university, college, or medical advancement environment
• Experience with a customer relationship database

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

Commitment to Inclusion

The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here:  https://hr.osu.edu/careers/.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Additional Information:

To learn more about the Office of Advancement, please visit advancement.osu.edu.

The budget for this position is up to $24.00. The offer for this position will be based on internal equity and the candidate's qualifications.

Function:             Business Planning and Operations

Sub-function:      Reporting and Analytics

Career Band:      Individual Contributor - Specialized

Career Level:      S1

Location:

University Square North (1031)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.