Data and Reporting Manager, LHH Customer Success Shared Services (remote)

Global Customer Success Shared Services – Data and Reporting Manager (remote)

Customer Success Shared Services is the engine behind the account teams – preserving customer facing time by handling the specialized and tactical work that would otherwise need to be done by Sellers. Our deliverables are of the highest quality: ensuring consistency in process, data, and systems so that Sellers can confidently serve the customer. This is a global team supporting all service lines. We are experts in our internal systems, and the data requirements that allow LHH to demonstrate positive ROI to our customers.

The professional in this role will be required to partner closely with account teams and interact occasionally with clients as well as LHH leadership.

Reporting Relationships:

• Position reports to the Global Shared Services Senior Data Manager

Direct Reports:

• None

Location: This is a global role (remote). We are open to US (East coast location) or Europe where LHH has a strong presence (UKI, Spain, BNP, DACH, etc.)

In this role you can expect to

Key Accountabilities

• Work with LHH account teams to assess, define, and develop reporting deliverables to meet customer requirements.
• Be an expert developer of BI visualization tools, specifically Strategy (fka MicroStrategy) as well as Power BI and Tableau.
• Produce benchmark and sales radar reports and serve as advisor to win opportunities, grow account revenue and increase customer satisfaction through data insights and trends.
• Query LHH databases to extract information needed to develop reports and/or compile required data from other data sources, including manually as required.
• Streamline assigned reporting deliverables and support the development of standard vs. custom reports.
• Advise account teams on alternate ways to meet client data demands.
• Continuously assess and improve data collection and reporting processes.
• Manipulate client generated data files on an ongoing basis to ensure accurate entry into LHH systems (list management).
• Provision and maintain users of the LHH Client Resource Center Portal (CRC).
• Support Customer Partner Reviews (APRs/QPRs) by supplying data and completing finished PowerPoint slides and/or other client-facing deliverables.
• Occasionally participate in client meetings, serving as subject matter expert for list management, data and systems related topics.
• Participate and support staff training related to data assurance and reporting.
• Collectively maintains a Salesforce.com cases queue supporting LHH seller requests.

All About You

• Extensive reporting and data analytics experience utilizing BI Tools including MicroStrategy, Power BI, and Tableau
• Expert in MicroStrategy and other database management and reporting tools
• 5-10 years corporate business experience, professional services experience preferred
• Strong expertise in MS Excel
• Experience with Salesforce.com and/or other similar ticketing process
• Undergraduate degree in information systems, business administration, or analytics
• Ability to query LHYH systems/data warehouse as well as other 3rd party systems in response to data requests
• Demonstrated oral and written communication skills

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-equity-and-inclusion/