Service Delivery Manager

Location: Bengaluru,Karnataka,India

How you will make an impact in this role

As a key member of the Service Delivery division at Trusting Social, you will be instrumental in forging and strengthening our partnerships with Financial Institutions and Telecom Operators with Data Reconciliation. You will drive the success of critical projects, enhancements, and changes, ensuring timely and effective delivery. Furthermore, you are expected to manage projects, enhancements, changes and BAU activities.

Responsibilities

• Manage TS platforms/projects based on changing priorities and market opportunities.
• Work with architects, development and support teams to ensure features are developed and rolled out as per the defined roadmap.
• Meet with partners, vendors, support teams and other platform users to provide the best of class platform.
• Manage vendors and relevant processes.
• Work with security teams and architects to make sure security is part of the platform fabric and not an afterthought. Participating in Audits is an added advantage.
• Ensure platform features are prioritized in the backlog against other competing priorities to meet the roadmap requirements.
• Demo platform features to support teams, business support and end users when necessary.
• Coordinate and Facilitate platform training, user acceptance testing, and security testing where required to end users.
• Plan and Coordinate platform releases with partners and keep track of platform versions for all deployments.
• Review and manage product documentation and ensure documentation is current and is distributed to all end users on time.
• Work with end users to set expectations on timelines for new features and bug fixes.
• Facilitate agile rituals and enforce discipline.
• Work with Telco partners and Financial Institutions to optimize the integrations with TS product’s.
• Overall SPOC for any Telco, Vendor and Client-related projects.

Requirements

• 5 - 8+ years of experience managing application/product platforms in the Fintech vertical.
• Experience managing agile teams, breaking down business requirements into platform features both functional and non-functional requirements.
• Experience developing, maintaining and delivering platform features as per the roadmap with tight timelines (Must).
• Experience/exposure to agile modelling and domain-based design.
• Experience with Dev-ops methodologies such as CI/CD and containers preferred.
• Experience threat modelling, product security testing, penetration testing, vulnerability testing (Must).
• Exposure to emerging technologies, open source technologies, and cloud is preferred.
• Experience in platform performance management is preferred.
• Excellent written and verbal communication skills.
• Knowledge of local and national regulatory compliance, including but not limited to data privacy, data sovereignty, and banking and security regulations.
• Hands-on, technical mindset with attention to detail. Having SQL and Python skills is an added advantage.
• High organization and technical skills.
• Certifications such as CAPM/PMP/CSM would be preferable.

About Us

Trusting Social is an AI-powered Fintech company pioneering risk assessment in emerging markets using alternative data. With prediction accuracy and scale as our drivers, we aim to profile the risk of 1 billion underserved consumers in emerging markets and make large-scale financial access a reality. Our proprietary machine learning algorithms have so far scored 450M people across Vietnam, Indonesia & India on key parameters, including risk of default, propensity to fraud, and credit demand, among others. And we are also expanding into the Philippines, Bangladesh & Africa.

We advance data science and technology to bring financial inclusion for all on a scale never before possible. In just two years, Trusting Social has become the biggest and fastest-growing credit risk assessment platform and B2B2C loan marketplace in Southeast Asia, with more than 50% of new-to-bank personal loans in Vietnam going through us. We’ve enabled financial institutions to grow their balance sheets profitably and at an unprecedented pace and dramatically increased their loan approval rates and reduced loan disbursement cycle times.

The company is led by a dynamic group of seasoned entrepreneurs, technologists and scientists seeking to disrupt the lending space and democratize access to capital for billions of underserved consumers. Trusting Social is comprised of Ph.D. data scientists from Stanford Research Institute, Microsoft, IBM, etc., and banking leaders from Goldman Sachs, Credit Suisse and Barclays. Founded in Silicon Valley, Trusting Social is now headquartered in Singapore, with its R&D labs in Ho Chi Minh and Melbourne and offices in Hanoi, Jakarta, Mumbai, Bangalore, Pune, Delhi, Manila and Dhaka.