Technical Program Manager - AI/ML

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Let’s talk about the team

The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed’s strategy into an actionable roadmap.

Our mission is to drive ResMed's strategy forward by working across the organization to enable strategic alignment and effective cross-functional program execution, foster innovation and transformation with enterprise-wide practices and also enhance customer experiences with service and UX design.

We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together. 

Let’s talk about the role
The primary role of Technical Program Manager II is to manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the ResMed Quality Management System. You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will manage complex, high-impact programs related to Data, Analytics, AI/ML, Developer Experience, Cloud Capabilities, Security and Privacy by Design and more, collaborating with cross-functional teams, stakeholders and sponsors across multiple geographies.

• Facilitate project and program level processes and execution, escalate impediments, manage risk, and help drive continuous improvement across the projects and programs.

• Define project scope and schedule while focusing on regular and timely delivery of value; overcoming resource constraints; managing risk and issues; identification of intra-project timing and dependencies, leadership, coaching and mentoring teams to meet and exceed commitments; organizing and facilitating project status or agile ceremonies; preparing progress reports and communications for stakeholders.

• Perform work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Typically requires a university degree or equivalent work experience.

• Network with senior internal and external personnel in own area of expertise.

Let’s talk about you

• Bachelor’s degree in Computer Science or related discipline.

• 5+ years of Technical Program Management experience working directly with multiple agile teams.

• Experience working on AI/ML or Data Science projects

• Experience working in a modern cloud-based software product development environment, with cloud native AWS experience

• Experience managing programs/projects in highly matrixed agile software development cultures.

• Experience in all phases of the software/project lifecycle, interfacing both with technical teams and business users spanning multiple geographies.

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

#LI-India

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.