Mission Control, Incident Manager - Vice President

About this role

About The Role:

You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world’s money under management.

BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individual selected this position will have the chance to define relationships with IT teams across the globe and will be exposed to many different applications and technologies used at BlackRock, resulting in an overarching view of how functional teams and technology work together to deliver services to end users.

We are a team with wide and varied stack and abilities, but we’re particularly interested in meeting people with skills in some of the following: Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure and Google.

If any of this excites you, we want to talk to you.

Team Overview

Our team is responsible for the remediation of critical production incidents, as well as driving efforts to implement scalable stability solutions across BlackRock and our Aladdin clients. We are seeking a motivated, collaborative, and inclusive Incident Manager Lead who can bring their diverse perspective and problem-solving mentality to meet the evolving needs of our clients.

Who we are looking for:

An Incident and Problem Manager to join the Service Management team. A person who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems.

A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed.

Would you like to be the part of our team?

Key Responsibilities:

• Support Incident Management in coordinating resolution and restore normal service operation during technology Incidents and Major Incidents.
• Drive communication with senior management both during and after incidents, providing timely updates and detailed post-incident reports.
• Continuous improvement of ServiceNow (SNOW) and Standard Operating Procedures (SOPs) to align with best practices and regulatory requirements.
• Manage and provide coverage on Weekends as required during usual working hours.
• Support planning, coordination and execution of Disaster Recovery testing for client environments. Collaborate with multiple stakeholders and operators to ensure upkeep of recovery plans. Monitor and report on the effectiveness of disaster recovery plans and procedures
• Build relationships with global IT teams and understand various applications and technologies.
• Enhance the quality, efficiency, and effectiveness of Disaster Recovery plans and procedures.
• Work independently and as part of a team, demonstrating strong leadership and communication skills.

Requirements and Qualifications:

• A prospective candidate should ideally have and exhibit the following qualities:
• 8+ years’ experience in the role of Incident Manager/Dev Ops or a similar role including prior management experience.
• Is familiar with industry standard Incident and Problem Management practices.
• An understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leverage data driven analytics tools.
• Understanding of operating within an ITIL framework
• Previous experience working in the Financial Services or Technology industry.
• Scripting or basic development language skills to automate common tasks.
• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization.
• Excellent organizational skills, and attention to detail.
• Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate.
• Adaptive individual, able to multi-task and adjust in a fast-paced environment.
• Experience with any of the Incident Management tools like ServiceNow, Remedy etc.
• Basic experience in Artificial Intelligence, deep learning, and other relevant fields.
• Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)
• Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.