System and Data Analyst – Safety, Provisioning & GRC (Hybrid - Houston or Dallas, TX)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM Information technology is seeking a System and Data Analyst for Safety, Provisioning & GRC technologies.

This System and Data Analyst will manage AECOM’s Safety Systems, Employee Provisioning, and AECOM’s integrated Governance, Risk & Compliance (GRC) management solution using AuditBoard.

This position will offer flexibility for hybrid work schedules to include a combination of both in-office and telecommute/virtual work, to be based in either Dallas or Houston, TX.

Responsibilities

• Assess and understand the issues and challenges of AECOM organization and industry and how the supported applications seek to resolve those issues.  Specifically, you will be supporting the Safety Systems, Employee Provisioning and AuditBoard, an integrated Governance, Risk & Compliance (GRC) management solution
• Partners with technical resources and business resources to determine the appropriate solution to address the needs of the company.  Maintain a detailed understanding of how the applications are configured to meet customer’s business requirements.
• Independently or in collaboration with the Director, Safety and GBS Systems, work with stakeholders to identify and prioritize minor and major enhancements, and projects.
• Drive and lead ongoing support & enhancements for Safety Systems, Employee Provisioning, and AuditBoard, ensure managed services provider proactively resolve tickets and issues, troubleshoot, and diagnoses system problems.
• Partner with business stakeholders to understand needs, document requirements, and determine plan.  Collaborate & lead manage services resources to design, develop, configure, test and deploy solution from non-production environment to production environment for Employee Provisioning solutions using Informatica, Safety Systems, and AuditBoard.   
• Provide ongoing support and enhancements for provisioning data integration activities using Informatica environment (Dev, Test and Production). Look at opportunities to initiate and automate integrations for downstream applications. Collaborate with provisioning integration partners to improve integrations and remove unnecessary manual work.
• Perform data analysis for troubleshooting, data quality and integrity around primary database and downstream systems.  Perform necessary data clean up as needed.
• Support AuditBoard, a GRC solution, by directing partner to configure modules & functionality to ensure AuditBoard environment supports business needs; Solutions include but not limited to OpsAudit, CrossComply, ITRM, TPRM, etc.  Support AuditBoard questionnaires, calculations, data feeds, notifications, reports, custom objects, access control, and workflows. Drive additional support including granting/modifying access, updating/adding fields and performing data imports
• Define and document requirements for enhancements and submit documented requests for review, assignment and completion to managed services development or configuration resources, or 3rd party providers.  Provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times
• Defines detailed development tasks, task dependencies and estimates to complete work.  Ensure that requirements are well understood, developed, or configured successfully. 
• Plan and direct instance upgrades and patch updates as needed, ensures comprehensive testing protocol for instance updates, validate & certify all applications are ready for use after the upgrade completes
• Drive quality by directing resources on testing best practices, developing test plans and scripts and ensure successful UAT and test results.
• Adhere to change management policies by doing thorough development and testing in non-production environment before releasing to production; Coordinate with AECOM technology team member to ensure change management controls are met before deploying changes to the production environment
• Work with support resources to ensure that all related systems are monitored and performing as expected. 
• Ensure that reported issues are properly tracked and recorded for successful and timely resolution.
• Identify and escalate where there are issues and delays; facilitate the prioritization of backlogged requests where needed; assess the performance of delivered work.
• Fulfill ad-hoc application reporting requests.
• Document current state and develop and document future state business process deliverables. 
• Analyze processes and identify areas for improvement along with recommended solutions
• Support the successful delivery of projects – ensure that assigned and committed work is completed within given timelines.

Qualifications

Minimum Requirements:

• BA/BS plus at least 4 years of relevant experience as a System and Data Analyst, Business Analyst or related responsibilities, or demonstrated equivalency of experience and/or education
• Experience working with AuditBoard
• Experience with Oracle and SQL queries
• Experience with data analysis across multiple data sources
• Experience designing and documenting business process workflows, business requirements documents, wireframes, and test cases.  Samples may be requested.
• Ability to collaborate with various stakeholders and team members by educating the team on appropriate options, driving agreements and influencing decisions
• Ability to work independently and proactively

Preferred Qualifications:

• Experience working with Informatica
• Prior experience with Workday
• Prior experience with Software Development
• Exceptional interpersonal and communication skills, both written and verbal
• Generates enthusiasm among team members

Additional Information

• Sponsorship for US work authorization is not available for this position, now or in the future
• Relocation assistance is not available for this position

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.