Senior Data Analyst - Service Insights and Analytics

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Service Insights and Analytics team within Enterprise Service Management (ESM) is dedicated to developing and delivering best-in-class analytical initiatives and outcomes for our IT services customers and colleagues. We focus on providing insights that drive measurable benefits to the bank.

As a Senior Data Analyst within our Service Insights and Analytics team, your role will be to generate insights on the performance and health of the bank’s IT services. You will interpret complex data stores and information models to provide actionable insights. While advanced analytics is a bonus, the primary focus will be on dashboard and reporting skills in ServiceNow and/or Qlik. Additionally, the team supports various tenants on ServiceNow, such as HR, Security, and others.
 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: MDC 100 Building, Eastwood, Libis, Quezon City
Work Hours: Day shift schedules will be adhered to

What will your day look like?

As a Senior Data Analyst, you will be responsible for, but not limited to the following:
 

• Developing and maintaining automated reporting (dashboards) to enable the business to track performance of critical metrics more effectively.
• Conducting deep-dive investigations of business hypotheses using analytics, delivering actions to direct business strategy and future work.
• Performing BAU (Business As Usual) reporting to ensure ongoing monitoring and analysis of key metrics.
• Collaborating with cross-functional teams to gather requirements and deliver analytical solutions.
• Supporting the continuous improvement of the IT service lifecycle through data-driven insights.
• Providing support for various tenants on ServiceNow, including HR, Security, and others.
• Exploring opportunities to grow advanced analytics skills if desired.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in dashboard and reporting tools such as ServiceNow and/or Qlik.
• Strong analytical and problem-solving skills.
• Proficiency in SQL for data querying and manipulation.
• Ability to interpret complex data stores and information models.
• Excellent communication and collaboration skills.
• Mastery level understanding of how to present and visualise data using the right tools for the right purposes
• Strong understanding of IT Service Management and IT Asset Management, including ServiceNow data model, the Common Service Data Model (CSDM) and ITIL 4
• Experience in advanced analytics is a plus but not required.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 88339.

Posting will end on 28 March 2025