Senior Professional Services Engineer, Actimize

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE Actimize Premier is seeking a Professional Services Engineer to play a key role in the implementation, customization, and integration of our Fraud Detection and Anti-Money Laundering solutions. This role requires a strong technical background in software development, customer interaction, and project execution. The ideal candidate will work closely with cross-functional teams, including R&D, Data Science, and Customer Support, to deliver high-quality solutions to financial institutions.

About the team:    In this section we need to add information about the team that can be shared publicly and can help to engage the candidates and motivate them to apply.

Join a dynamic and collaborative Professional Services (PS) team at the forefront of delivering innovative solutions to our clients! This position reports directly to the Director of Professional Services and offers the opportunity to work alongside a talented group of Project Managers (PjMs) and PS Engineers. Our team thrives on turning complex challenges into seamless deployments, partnering closely with clients to ensure their success.

The PS department is a tight-knit crew of professionals who bring a mix of expertise, creativity, and a can-do attitude to every project. As a PS Engineer, you’ll work under the guidance of our skilled Project Managers, leading and shaping client deployments with a focus on excellence and impact. We’re a team that values strong, independent self-starters who aren’t afraid to take ownership, think critically, and drive results.

Here, you’ll find a supportive environment that encourages growth, celebrates initiative, and rewards those who go the extra mile. If you’re passionate about technology, love collaborating with smart and driven people, and want to make a real difference for our clients, this is the team for you. Come help us build something extraordinary!

How will you make an impact?  

• Develop, configure, and implement software features according to design documents and enterprise software standards.
• Oversee the technical planning and execution of customer projects, ensuring successful deployment.
• Engage with customers to address technical queries, provide support during user acceptance testing, and manage expectations.
• Identify and resolve technical project dependencies and risks, collaborating with internal teams as necessary.
• Work with Engineering teams to develop 3rd party integrations and optimize software deployment processes.
• Collaborate with Data Scientists to create and deploy Machine Learning models.
• Lead recurring technical discussions, presenting key updates, risks, and resolutions to stakeholders.
• Provide deployment progress updates to management using reporting tools and dashboards.
• Occasionally work on-site with clients or in different time zones, as required.

Have you got what it takes?

• Education: BS/BA Degree in Computer Science, Engineering, or a related technical field.
• Experience: 3-5+ years in a Professional Services or Software Development role.
• Strong programming skills, with expertise in Python, SQL, PL/SQL, and database technologies (MongoDB, PostgreSQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with Cloud technologies (AWS preferred), DevOps tools (Jenkins, Artifactory, Docker, Kubernetes), and ETL processes.
• Solid understanding of Web Services, RESTful APIs, networking, and web technologies.
• Excellent problem-solving skills with the ability to analyze large datasets and troubleshoot technical issues.
• Strong communication and organizational skills, with the ability to translate complex technical details for various audiences.
• Ability to work independently, adapt to changing business needs, and thrive in a fast-paced environment.

 Preferred Qualifications:

• Experience in Data Science and Machine Learning.
• Knowledge of financial systems, banking technologies (ACH, Wire, Online banking platforms such as Jack Henry, Fiserv, FIS), and fraud/risk compliance solutions.
• Actimize-related experience (AIS/RCM/UDM) is a plus.
• Strong analytical and quantitative skills for problem-solving in financial domains.

Technologies we use

• GitHub and GitHub Actions
• AWS (e.g. IAM, S3)
• JavaScript
• Jenkins
• REST/SOAP APIs
• Microservice Architecture
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD)
• XML
• JSON
• Python
• SQL - basic knowledge (familiar with queries, table joins)
• MongoDB
• Data Transformation (CSV, mapping)
• Linux systems
• Moderate skill, can navigate easily
• Comfortable in CLI 
• Good to have:
• Java
• R Programming Language
• US Financial Market, Terminologies 
• Transactional systems: NACHA, FedWire, SWIFT, ISO 20022
• Bash/shell scripting 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.