Integrations Operations Engineer

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Role Description
We are looking for a highly motivated and talented Integrations Operations Engineer to join our growing team. As an Integrations Operations Engineer, you will play a vital role in assisting with the smooth flow of data and API connections within our platforms, which integrate with 3rd party and customer systems.

Responsibilities

• Integration Support: Provide technical support for resolving integration-related issues, including data flow, API connections, and system interoperability.
• API Management: Monitor and manage API connections between various systems to ensure seamless data synchronization and optimal performance.
• Troubleshooting Assistance: Assist in investigating and resolving integration issues, collaborating with cross-functional teams, clients, and third-party systems.
• Stakeholder Communication: Interact with stakeholders under the guidance of senior team members to understand their integration requirements, address concerns, and provide updates on issue resolution progress.
• Workflow Assistance: Supporting the team in identifying opportunities for improvement and participating in their implementation.
• Data Integrity: Work with the team to ensure data integrity and quality assurance during the integration process, helping to maintain accurate and consistent data transfer between systems.
• Collaborate with Development: Assist software development teams in testing and implementing new features and enhancements related to integration functionalities.
• Documentation: Contribute to the creation and maintenance of technical documentation, including integration processes, troubleshooting guides, and best practices.
• Continuous Learning: Stay updated with emerging integration technologies and industry trends, actively participating in training and development opportunities provided by the company.
• Ability to solve simple problems with clear solutions.
• Requires general instruction on weekly or project tasks; little to no supervision on daily tasks.

Required Experience

• Basic experience (1-2+ years) as an Integration Support Engineer, Integration Specialist, or similar role in a complex technical environment.
• Strong English reading, writing, and verbal communication skills for international business, including presenting stakeholders and external contacts.
• Basic understanding of programming and scripting languages like Python, Bash, or similar for scripting and automation.
• Demonstrated interest in technology and eagerness to learn about API management, data integration, and software systems.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Ability to work in a collaborative team environment and follow guidance from senior team members.
• Enthusiasm for working in a fast-paced and dynamic environment, with a willingness to take on new challenges.

Additional Requirements

• SQL databases and queries
• Git, GitHub, GitLab, Azure DevOps, or similar version control platform
• API methods and integrations
• Robotic process automation (RPA)
• Command-line
• Quickly learn new programming languages and packages by self-training and review of other developers’ code
• Excellent customer service skills
• Good judgement when prioritizing how to respond to multiple competing requests.
• Problem-solving, curiosity, and creativity. A “solutions” mindset and approach to your work.

Education

• Bachelor's Degree in Computer Science, Software Engineering, or related experience in lieu of degree requirements.