Lead Product Manager - Notifications

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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The Role

Join Cleo's Growth team as a Lead Product Manager focused on notifications. This pivotal role centres around enhancing user engagement and retention through intelligent, personalised notifications. Leveraging machine learning models and tooling you will oversee the development and implementation of a sophisticated recommender system determining which notifications to send to which users, thereby significantly boosting app retention.

What you'll do

• Lead Notification Strategy: Drive the strategy and execution of Cleo's notification system, ensuring it is deeply integrated into the user experience to enhance engagement and retention.
• Optimise Through Machine Learning: Work closely with data scientists to refine and implement ML models that tailor notifications to user behaviours and preferences.
• Content Strategy Collaboration: Partner with Content Designers to develop engaging notification content tailored to drive user interaction and improve chat engagement.
• Team Leadership: Work with a talented cross-functional team comprising data scientists, ML ops, backend and front-end engineers, and analysts to deliver on project goals.
• Execution Excellence: Maintain a high standard of execution to ensure timely delivery of initiatives, overcoming obstacles and ensuring team alignment.

Outcome 1: Increase user retention

• Ship an ML-powered notification recommender that delivers personalised, timely, insightful messages.
• Work cross functionally with DS and Engineering to ensure the recommender can scale and have an objective function that's aligned with user needs and business objectives.
• Provide direction for Content Designers to build an engagement loop.

Outcome 2: Drive LTV with in-app messaging

• Develop and execute the strategy for in-app messaging (banners, prompts, and notification center).
• Improve conversion rates and reduce churn through contextual, targeted interventions.

What We’re Looking For:

• Experience: 6+ years in Product Management with a solid track record in user engagement, preferably within a tech-driven environment. Experience with notifications and in-app messaging channels are required. Experience in ML or tooling is a plus.
• Resilience and Grit: Demonstrates high resilience and the ability to unblock team challenges. Outspoken in identifying and addressing issues to push projects forward.
• Strategic and Data-Driven: Uses a data-driven approach to decision making, with a proven ability to lead teams through ambiguous situations effectively.
• Strong Execution and Technical Acumen: Exceptional at driving excellent execution within the team and understanding technical challenges without direct oversight of technical details.
• Leadership: Proven experience leading cross-functional teams, fostering collaboration, and pushing for results.

Why This Role is Exciting:

• Impactful Work: Directly influence user engagement and retention through innovative use of notifications.
• Cutting-Edge Technology: Engage with advanced ML models and tooling to personalise user experiences at scale.
• Dynamic Team Environment: Lead a diverse and talented team dedicated to transforming the notification landscape.

Ideal Candidate Qualities:

• • A problem solver who thrives in fast-paced environments and is comfortable with high-stakes projects.
  • Someone who excels in storytelling, working at pace, and is highly collaborative.
  • Capable of differentiating their contributions from team achievements and demonstrating tangible impacts on previous projects.

How long will the process take?

We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other.

• Step 1: Call with a member of our Talent Team to find out more about your experience and why you want to work at Cleo
• Step 2: 45-60 minutes interview with our Head of Growth Product
• Step 3: Live product sense interview, to be presented to two members of our Product and Growth teams
• Step 4: 45 minutes each with two cross-functional peers from Engineering, Design, Data Science, Commercial or Analytics

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This role is level PM4 (paying between £102,500 to £127,000 + equity)
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.