Software Engineer (Gen AI Chatbot Development)

Software Engineer (Gen AI Chatbot Development)

Do work that matters

We’re working to re-architect and modernize our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. We want you to join our amazing team.

We are seeking a highly motivated and experienced AI Developer to join our team. The successful candidate will be responsible for designing, developing, and implementing chatbot solutions using Azure, ServiceNow and Microsoft Teams platforms. The ideal candidate will have a strong technical background in these platforms and a passion for innovation.

See yourself in the team

End User Experience (EUX) builds, runs, and monitors some of the Group’s largest platforms and systems. The role we play and the work we do empower our people to achieve more and provide our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Key Responsibilities

• Collaborate with cross-functional teams to analyse, design, and develop software solutions using ServiceNow and Microsoft Teams platforms following an Agile methodology.

• Write clean, efficient, and well-documented code that meets the project requirements.

• Participate in code review and ensure adherence to coding standards and best practices.

• Continuously improve the quality and performance of the software.

• Oversee the troubleshooting and debugging of issues in a timely manner.

• Keep up-to-date with emerging trends and technologies in ServiceNow and Microsoft Teams development.

• Ensure the software meets the project requirements, specifications, and timelines.

• Participate in testing and deployment of the software.

• Configure, customize, and integrate ServiceNow and Microsoft Teams platforms to meet business needs.

We're interested in hearing from people who

• Are familiar with the Full Cycle model, where engineers are involved in Design, Build, Challenge and Run

• Have strong communication skills and can interact with all levels of stakeholders confidently

Technical Skills

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;

• Strong understanding of self-service and chatbot technology and related tools and platforms.

• Deep experience with Azure Bot Framework, including Bot Framework SDK, Bot Framework Composer, and Azure Cognitive Services.

• Highly proficient in both C# (.NET 8) and Python.

• Extensive experience in developing Gen-AI driven chatbots using Azure solutions, including Azure Bot Services and Bot Framework or equivalence on AWS.

• Proficient in the development of voice-based chatbots and IVR solutions exp is desirable

• Highly proficient in state-of-the-art RAG techniques (including Graph-RAG) and leveraging local LLMs, HuggingFace, LangChain, LLamaIndex, and multi-modal LLMs.

• Experience in SQL Server, PostgreSQL, and Cosmo DB.

• Experience in GraphAPI, M365, and ServiceNow integrations is desirable.

• Relevant expert-level professional certificates on Azure or AWS will be highly regarded.

Working with us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.   

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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