Director, Product Data Analytics & Insights

Title: Director of Product (Data Analytics & Insights)

Location: Bangalore, India 

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles is partnering with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses.

With Circles.Life, our digital lifestyle brand established in Singapore, we empower and delight customers by offering digital experiences that go beyond traditional telco services. Circles.Life  is powered by the same SaaS platform and go-to-market strategies developed by Circles, serving as a market-leading example of digital innovation and the future of telco. Circles.Life has earned numerous accolades over the years, including "Best Use of MarTech" at the CX Asia Excellence Awards and #1 in Singapore's Best Customer Service Award.

Circles is backed by global investors such as Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI, and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators.

About the Role:

As a Director of Product (Data Analytics & Insights), you will lead the strategy and business case development including benefits realization of data, analytics and AI capabilities of our Circles.X platform. A key aspect of your role is building and mentoring a high-performing team of senior data product managers who will effectively collaborate with cross-functional stakeholders, especially Engineering and Business teams to deliver a world-class B2B SaaS Telco platform. 

Responsibilities:

• Responsible for discovery, conceptualization, roadmap development and design of platform data capabilities and solutions.
• Partner with the Engineering Leads for the solutioning, development, support, execution and operationalization of our platform data solutions.
• Participate and contribute to data architecture and data governance decision making for elevating platform capabilities.
• Collaborate cross-organization to support the discovery and use case development for advanced analytics needs and AI/ML capabilities. 
• Ensure quality assurance, data security and governance ownership of processes, policies, standards and metrics to ensure the efficient and effective platform use in full compliance with all applicable regulations. 
• Operate in a fast-paced environment that requires the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.

Job Requirements:

• 15 + years of overall experience, minimum of 8 years experience in a similar (or data strategy or data product management lead or data engineering lead role), with at least 5 years in a managerial capacity.
• Bachelor’s or Master's degree in Computer Science, Engineering, or a related field. MBA preferred. 
• Prior experience building B2B (preferred) platforms and/or delivering data-driven products for B2C, digital-first business will be valued
• At least 5 years of relevant experience in one or more of the following areas - 
• Data strategy and platform development, including data modeling, ETL capabilities, Business Insights & Analytics capabilities, Dashboard and Visualization capabilities
• Solid understanding and know-how of end-to-end delivery of AI/ML models, use case development and implementation 
• Implementing solutions involving batch processing and real-time data streaming
• Working level knowledge of cloud architecture (AWS, GCP, etc.) and successfully delivering data-intensive applications
• Experienced in vendor / partner and contract management
• Solid project management and risk management skills 
• Proven track record in team mentorship and leadership
• Strong communication and collaboration skills
• Familiarity with Agile methodologies
• Flexibility to work across global time zones is required

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.