Tools Development Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a key member of the Tools & Diagnostics team (part of the TVM Org), you’ll collaborate with stakeholders across Customer Success, Product Engineering, Support Operations, IT, and Observability to build and support high-performing applications and systems.

 

Your role includes developing and integrating tools—whether in-house or third-party—to improve scalability of systems, efficiency of teams and promote customer self-service. You will enhance internal systems to streamline Customer Success operations, and build self-service data and AI solutions that empower teams with custom tooling, AI Agents and analytics. Your work will directly impact the scalability, automation, and operational efficiency of Customer Success at Docusign.

 

This position is an individual contributor role reporting to the Sr. Manager, Tools and Diagnostics. 

 

Responsibility

• Write maintainable code in C#, .Net and other object-oriented languages

• Work in React, MVC, SQL Databases, KQL and JavaScript

• Write SQL/Kusto queries to combine data and build dashboards from multiple tables and views in the data warehouse

• Automate unit/functional/regression testing, Continuous Integration/Delivery (using Playwright, NUnit or similar)

• Address system issues impacting performance, scalability, and reliability

• Adopt, enforce and enhance the use of tools, applications and processes for an efficient Agile development process (i.e., code management, code reviews etc.)

• Influence architectural decisions, technology selection, design of scalable and sustainable solutions, and risk mitigation strategies impacting production systems and applications

• Design, develop, test, and maintain data integrations leveraging web APIs

• Innovate and Develop new internal/external solutions for the Customer Success Team and Broader Docusign Org

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BS degree in CS or EE or equivalent work experience.
• 5+ years professional experience in software development using object-oriented methodologies and design patterns in a .NET/C# environment or other object-oriented languages
• Prior experience defining SQL or KQL queries

Preferred

• Strong experience with Salesforce reporting and Salesforce API development
• Strong experience with Jira reporting and Jira API development
• Experience with Authentication and Authorization development (OKTA APIs)
• Experience with Azure data environments
• Experience with Grafana or other telemetry tools
• Experience writing complex performant queries using Kusto Query Language
• Experience with AI and ML Models

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $134,900.00 - $216,975.00 base salary

 

Washington: $129,000.00 - $190,550.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

 

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

 

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

 

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

 

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

 

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

 

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