Business Operations Analyst

Titanium Birch is an investment firm started by Peter Burchhardt, co-founder of ExpressVPN.

Requirements

Does this sound like you?

• You have at least 2 years of work experience, but people have always seen you as the responsible one—whether in school, work, or side projects.
• You’re resourceful. You know where to find the right information, separate what’s useful from what’s not, and piece everything together to make smart decisions.
• Your writing is clear and effective. No one reads your work and wonders, Where’s the TL;DR?
• You love getting things done. Seeing a plan come together fills you with glee.
• You take initiative. You’d never walk past a kink in the carpet without smoothing it out!
• You juggle multiple tasks with ease and don’t let details slip.
• Your friends describe you as reliable. If you say you’ll do something, you get it done.
• You’re comfortable working independently but know when to ask for help.
• You don’t blindly trust chatbots. AI tools can be powerful, but they also hallucinate. You know how to cross-check and verify their output.
• You know a thing or two about prompt engineering. If you used ChatGPT to write your cover letter, you engineered your prompts to make the words sound like you.
• People trust you with sensitive information because you’re discreet. You don’t gossip or overshare.
• You’re based in Singapore, and your past managers would be happy to vouch for you in a reference check. (Extensive reference checks are part of our hiring process.)

What will I be doing?

Our philosophy is to bring talented people on board and shape roles that maximise their strengths.

This is an open-ended role with broad exposure to operational challenges in running a business—particularly an investment firm. Primarily, you’ll help the team run more efficiently, using smart systems, automation, and AI where practical.

Your mantra: Liberate us from toil. 😈

That means:

• Figuring things out as you go. We don’t expect you to know everything upfront.
• Working smart. If something can be automated, streamlined, systematised, or optimised using AI, you’ll find a way to do it.
• Asking for help when needed. We work collaboratively and don’t believe in silos.
• Thinking of research as a means to an end. You’ll spend a lot of time digging into topics, synthesising information, and turning insights into action.

What will I be accountable for?

Operational support

You will own the team’s satisfaction with the quality of operational support by ensuring:

• The occasional training workshop is run smoothly and meets the team’s needs.
• Business travel is easy and efficient. 
• Events like brown-bag sessions and “friends of the firm” gatherings are well-executed, enjoyable, and valuable.
• Team outings are well-planned and well-received.

Hiring logistics

You will own the satisfaction of job candidates and hiring managers by ensuring:

• Hiring processes are seamless and professional. Scheduling, logistics, and communications run smoothly.
• New hires experience frictionless, well-organised onboarding.

Office operations

You will own the team’s satisfaction with our office by ensuring:

• The workspace supports collaboration and focus. The team finds it easy to work together productively.
• The office environment promotes health and safety. For example, air and water quality meet high standards.
• The office is consistently clean, well-organised, and aesthetically on-brand.
• The pantry is well-stocked with snacks, drinks, coffee beans, and other supplies. 
• Our asset inventory is maintained efficiently. Equipment and supplies are available, organised, and never a bottleneck for work.

AI oversight and administrative accuracy

You will own the timeliness and accuracy of resolving cases where our robots need human help, constantly refining workflows to minimise manual intervention, including:

• Bookkeeping is handled correctly and on time. Payments, invoices, and financial records are processed with accuracy.
• Inbound messages are triaged effectively. Investment proposals and other important communications reach the right people without delay.
• Our brand is monitored effectively on social media. Important mentions are flagged, and relevant issues are surfaced promptly.

Team projects

You will own the team’s satisfaction with your contributions to key projects, for example:

• Creating a scholarship program that aligns with the firm’s mission.
• Developing an internship program that attracts and supports great talent.
• Helping build a board of investment advisors to strengthen our network.
• Improving cost efficiency by researching vendors and conducting price comparisons.
• Supporting Peter with select personal projects, such as price-comparison shopping for medical diagnostics and arranging participation in sports competitions and other travel planning.
• Contributing to due diligence on potential investments.

Who will I report to?

You’ll report to Justina, the Chief of Staff.

What will success look like for me?

In 3 months:

• You’ve taken ownership of at least one key task, reducing Justina’s workload.
• You’ve started collaborating with the wider Titanium Birch team and understand their ways of working.

In 6 months:

• You’re running a number of projects for Justina.
• You’ve built efficient, repeatable systems that save time.

In 12 months:

• You’ve significantly improved how our office and operations run.
• You’ve optimised key workflows to save time and reduce manual effort.
• You’ve completed several complex projects, directly contributing to Titanium Birch’s goals.

What’s in it for me?

• Fast learning. Exposure to a broad range of challenges and opportunities.
• Ownership and autonomy. Freedom to improve systems with minimal red tape.
• A collaborative team. You’ll work with friendly, talented, tech-savvy colleagues who value efficiency and continuous improvement.
• Room to grow. Once you’ve mastered your role, take on larger challenges and responsibilities.
• A manager (Justina) who can be your mentor and coach.

How do I know if Titanium Birch is right for me?

• You already live and breathe our cultural values.
• You’re comfortable with ambiguity. Maybe you even love it.
• You love jumping in and learning new things.
• You might be nerdy about processes and data-driven decision-making.

What else should I know?

You might find this content useful:

• Hiring process
• Employee handbook
• Tech stack
• The people you’ll work with
• Our Q1 newsletter, which explains what we’re focusing on this quarter

Benefits

Refer to our employee handbook for details about how we approach performance and compensation management, learning and development, and benefits.

How to apply

Fill out this form (20-45 min). We know it’s a commitment, but it allows us to engage meaningfully with each applicant. We will only consider applications with a cover letter written in your own words.

In keeping with the Titanium Birch ethos, please try to answer as candidly as possible.

We will respond to every application that includes a cover letter.

Privacy expectations:

• We won’t contact references without your consent.
• Want your data deleted? Email privacy@titaniumbirch.com.