Customer Advocacy – Implementation Specialist

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

Job Description

DDN is seeking a Senior AI Engineer to join our Customer Advocacy team. As a key member of the team, you will work directly with clients across various industry verticals to identify their unique requirements and deliver customized technical reference stacks. You will be responsible for implementing AI-driven solutions and interacting with clients at all levels, including C-Level executives and senior engineering teams, to provide innovative solutions that meet their needs. This is an exciting opportunity to play a critical role in supporting the adoption and success of DDN's cutting-edge technologies in the AI and data management space.

Responsibilities:

• Client Interaction: Work closely with clients across multiple industries to understand their business requirements and technical challenges. Act as the technical lead to define and implement solutions that solve complex AI and data management problems.
• AI Solution Development: Design, develop, and implement technical reference stacks using Python, NIMs, NeMO, and CUDA-based stack components to support predictive models, large language models (LLMs), and other AI use cases.
• Collaborative Engagement: Engage with senior engineering teams and C-Level executives to present technical solutions, gather requirements, and demonstrate DDN’s value propositions.
• AI Pipeline Expertise: Leverage deep knowledge of all components of the AI pipeline, including data ingestion, model training, inference, and deployment, to create scalable and efficient solutions.
• Presentation and Demonstration: Deliver technical presentations, demos, and training to clients, ensuring they understand how DDN’s solutions can drive value in their AI and data workflows.
• Documentation and Best Practices: Provide clear documentation and implement best practices for AI solution development, ensuring clients have the tools and guidance needed for successful implementation.

Qualifications:

• Experience: 10+ years of experience in AI engineering, with a focus on predictive models, LLMs, and AI pipelines.
• Technical Expertise: Proficient in Python and familiar with NIMs, NeMO, CUDA, and other AI-related technologies. Hands-on experience in building and deploying AI models in production environments is essential.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact confidently with senior-level clients, including C-Level executives.
• Industry Knowledge: Deep understanding of AI workflows, model training, and inference processes across various industry verticals, including healthcare, finance, research, and manufacturing.
• Problem-Solving: Ability to analyze client needs, design tailored solutions, and implement them efficiently and effectively.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or related field (or equivalent experience).

Preferred Qualifications:

• Experience with AI/ML frameworks such as TensorFlow, PyTorch, or similar tools.
• Familiarity with multi-cloud environments and AI data management platforms.
• Prior experience working in a customer-facing role, specifically in consulting or engineering-focused sales environments.

DDN

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

#LI-Remote