Senior Redress & CMC Data Management Associate

Division - Cross Cutting Policy & Strategy

Department - Redress & CMC Policy

Salary - National (Edinburgh and Leeds) ranging from £51,200 to £64,000 and London £56,400 to £70,400 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Redress Pathways and Risk team plays a critical role advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCA’s relationship with the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS).

As well as policy and oversight we are responsible for the redress data domain which includes all firm complaints reporting data and the data feeds from the FOS and FSCS. The data provides crucial insights to the FCA on the issues that are impacting consumers, enabling us to act assertively to address them.

We are currently looking for a talented individual to join the Redress and CMC Policy team as a senior data management associate. This is an exciting opportunity for someone to be involved in improving how the FCA regulates the financial industry and playing a leading part in making us a data led regulator.

What will you be doing?

• Acting as a key contact point and subject matter expert for the team and the wider organisation, championing effective data governance and usage

• Managing key relationships with the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS)

• Using data to advise on our policy-making, for example, the introduction of new financial services and identification of redress issues

• Ensure the FCA meets its commitments in areas such as information sharing, ensuring our approaches are consistent and complementary wherever possible and that matters of mutual interest are discussed at appropriate levels of seniority

• Supporting colleagues with access to data we receive from firms, FOS and FSCS and that this information is collected and disseminated efficiently

What will you get from the role?

The work of Redress and CMC policy is critical to the FCA’s Business Plan. Improving the redress framework is a public commitment and part of the FCA’s 3-year strategy.

The redress and compensation rules are a critical part of the consumer protection framework, helping consumers when things go wrong. By ensuring that the regulatory family can carry out their necessary public functions, there is effective coordination of information and intelligence, and the FCA is equipped with accurate firm data we are enabling the FCA to reduce harm to consumers.

You will have the opportunity to:

• Work on challenging issues, in an intellectually stimulating environment, where creative thinking and problem solving are essential

• Interact with a wide range of internal and external stakeholders at senior level including government, industry and consumer representatives

• Help support firms and the compensation framework put things right for consumers when things go wrong

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Proven stakeholder management skills; including working with, and influence, a range of stakeholders at all levels

• Experience of analysing data from a variety of sources, in a regulatory, commercial or public policy context and using that to inform decision-making

Essential

• Good written and oral communication skills, including the ability to:

- Distil complex issues into succinct messages

- Present confidently to a variety of internal and external stakeholders

- Act as a credible representative for FCA externally

• An understanding of the wider impact of regulation on consumers and businesses

• Experience of projects that deliver data products or improvements

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our senior associate role.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8%

• Life assurance

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides. Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as: Senior Associate - Regulatory

• Advert Closing Date: 30th March

• Case studies and competency interviews: W/C 14th April

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact:

• For external applicants, please contact Chhavi Bartaria at Chhavi.bartaria@fca.org.uk

• For internal applicants, please contact Lucy Matthews at Lucy.matthews@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.