Director Advanced Analytics

The Director – Advanced Analytics would be required to develop and lead in delivering value across in multiple functions including Distribution, Underwriting, Pricing, Health, In-Force Management and Claims using analytical tools and techniques. The candidate chosen for this role will work independently as well as direct a team of data scientists and ML engineers in identifying and qualifying ML/AI opportunities, architecting value-creating models, and building and deploying ML/AI solutions.

The candidate would also be expected to work closely with relevant teams in developing growth strategies as well customer proposition development using data. The ideal candidate would have right mix of technical and commercial mindset in solving complex business problems and finding opportunities where advanced analytics team can contribute to fulfilling business objectives.

The role would report to AVP – Advanced Analytics and would work teams locally and in regional office.

What motivates you?  

• You are a problem solver and love solving complex business problems

• You love numbers and know how to convert a business problem into an analytical problem and provide the appropriate solution

• You obsess about customers, listen, engage, and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams and enjoy getting things done together. 

• You take ownership and build solutions, focusing on what matters  

• You do what is right, work with integrity and speak up 

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

We are looking for someone with:  

• Bachelor’s degrees in engineering, statistics, math, economics or business (master’s degree would be an asset)

• 12+ years of increasing experience of data science and advanced analytics that directly align to the responsibilities of this position

• Deep expertise in machine learning, data visualization, data analytics and some experience of AI, especially Gen AI development

• Hand-on expertise in advanced analytical solution development using Python, SQL, SAS etc., knowledge BI tools like Power BI, Tableau, Qlik etc.

• Knowledge of cloud service providers like AWS, MS Azure, or Google Cloud Platform, along data platforms like Databricks or Snowflake

• Proven track record of implementing data science solutions at a large organization, collaborating across a matrix organization to achieve buy-in

• A demonstrated track record of consistently meeting and/or exceeding performance expectations

• Excellent problem solving, strategic thinking and analytical skills

• Highly collaborative working style with the ability to build strong working relationships and influence.

• Strong organizational skills and the ability to multitask and manage priorities.

• Easily resolve complex issues by taking a proactive approach to analyses problems and generate solutions.

• An ability to role model Manulife’s core values and embrace these behaviors as part of their work.

On the job you will:  

• Leads the development and implementation of ML/AI solutions that drive significant value for the business

• Champions the use of data and analytics across the organization, educating key stakeholders on value of analytics 

• Works closely with growth marketing in campaign development and execution, suggest areas of growth both from existing customers and acquiring new customers

• Develop propositions along with the marketing and distribution teams that are relevant and personalized for our customers

• Identifies opportunities to leverage ML/AI. Advises senior management and key stakeholders including ensuring all parties understand outcomes, capabilities, risks, and limitations. Develops and recommends mitigation plans

• Provides key insights and intelligence to stakeholders. Develops, prioritizes, and “sells” recommendations to key decision makers

• Develop and oversee effective AI solution delivery, including project delivery, Machine Learning operations, and adherence to Model Risk and Governance. Builds project teams and serves as senior level management contact for issues

• Ensures project objectives are set, deliverables are clear, and execution is of high quality

• Be part of the technical design discussions on analytics projects. Ensures technical requirements are translated and understood by key stakeholders

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement