Solution Design Analyst – Digital Operations

About the Role:

Solution Design Analyst – Digital Operations

Digital Operations:

Digital Operations is a new organization optimizing OSTTRA's client and operational processes through automation and advanced technology. Operating with a startup mindset, cross-regional presence, and a flat structure, our mission is to minimize manual effort across Client Services and our clients, automate repetitive tasks, generate data-driven client insights, and drive product development for enhanced automation.

Role Overview:

The Solution Design Analyst is a crucial role within the Digital Operations organization, responsible for supporting the design and implementation of technology-driven solutions that optimize OSTTRA’s processes and operations. This includes optimizing client resource usage, user experience, and the value clients gain from OSTTRA’s products and services. By enhancing client-facing processes and optimizing internal workflows, the Solution Design Analyst directly contributes to improved client time and cost efficiency, while maximizing the overall value delivered by OSTTRA. This role involves working closely with other analysts, development teams, and various stakeholders to analyze, design, and implement effective solutions.

Key Responsibilities:

● Operational Analysis and Data Gathering: Conduct detailed analyses of client service workflows, particularly within Salesforce, to identify inefficiencies, bottlenecks, manual processes, and areas ripe for automation and self-service solutions. Gather data, interview stakeholders, and document existing processes. Analyze historical support cases to identify trends and recurring issues, informing optimization strategies.
● AI-Driven Analysis and Prototyping: Utilize AI and machine learning tools to analyze data, identify patterns, and develop prototypes for AI-driven solutions. Experiment with generative AI models for data augmentation, synthetic data generation, and automation of insights.
● Development and Scripting: Develop scripts and basic applications (e.g., Python) to automate data collection, processing, and reporting. Create proof-of-concept solutions and prototypes to demonstrate feasibility and gather feedback.
● Cross-Functional Solution Design Support: Assist in partnering with product development teams and product managers to design and specify technology solutions that optimize identified operational needs. Contribute to the design and enhancement of both central solutions and product-specific features and services. Help develop detailed specifications and documentation to guide technology implementation.
● Implementation Support and Testing: Support the implementation of end-to-end solutions, assisting with testing, debugging, and deployment. Analyze solution performance post-implementation, providing feedback and suggestions for iterative improvements.
● Documentation and Reporting: Create clear and concise documentation of processes, solutions, and analysis findings. Prepare reports and presentations to communicate insights and recommendations to stakeholders.
● Continuous Learning: Stay up-to-date with the latest AI technologies, automation tools, and software development practices. Participate in training and workshops to enhance technical skills and knowledge.

Qualifications:

● A strong background in finance, statistics, industrial management, or a related field, with a keen interest in technology and its application within financial services.
● Proven analytical and problem-solving skills, with the ability to identify patterns, extract insights from data, and develop effective optimization strategies.
● Basic programming skills, particularly in Python, for scripting and automation purposes.
● Familiarity with AI and machine learning concepts, and a willingness to learn and apply AI tools and techniques.
● Experience in data analysis and visualization tools (e.g., Excel, Looker).
● Ability to communicate and collaborate effectively with stakeholders and diverse teams.
● Self-motivated, detail-oriented, and results-driven with a commitment to continuous learning and improvement.
● Project management skills, a process-oriented mindset, and an awareness of change management practices.
● A foundational understanding of technology, including automation tools and software development processes.

Technical Skills:

● Proficiency in Python for scripting and basic development.
● Familiarity with AI/ML libraries (e.g., scikit-learn, Keras) is a plus.
● Experience with data analysis and visualization tools.
● Basic understanding of databases and SQL.
 

Growth Opportunities:

This role provides excellent opportunities for professional growth and development within a dynamic and innovative organization. You will have the chance to work on cutting-edge projects, learn from experienced professionals, and contribute to the optimization of critical business processes.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 

Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)